Shana Henke
Stillwater,OK
Summary
Dedicated and adaptable professional with extensive expertise in customer and employee relations, administrative support, and HR functions. Highly organized and proficient in calendar and travel management, meeting and event coordination, document preparation, and HRIS systems including Workday and Kronos. Skilled in onboarding, performance evaluation support, accounts payable/receivable, and confidential recordkeeping. Recognized for strong time management, problem-solving, and communication skills, with a proven ability to foster a respectful, collaborative, and high-performing work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduling Pre-Access Manager
Ensemble Health Partners
10.2024 - Current
- Lead execution of department and organizational project goals to drive operational success
- Develop and support succession planning strategies to strengthen team capability and continuity
- Monitor and evaluate associate performance metrics and quality standards
- Oversee project implementation from planning through execution, ensuring timely delivery
- Conduct regular 1:1 meetings with supervisors to align on performance goals and provide support
- Facilitate skip-level meetings to maintain open communication and enhance associate engagement
- Analyze department KPI reports to assess performance and identify areas for improvement
- Develop and implement action plans in response to performance trends and operational needs
- Lead team meetings, including daily DIBS and staff sessions, to align teams on priorities and drive collaboration
IVA Pre Access-Manager
Ensemble health partners
08.2022 - 10.2024
- Lead and oversee a team of 26 associates across two domestic teams and one global team.
- Collaborate with management and associates in two markets to strengthen workplace relationships, boost morale, and drive productivity and retention.
- Direct daily operations for insurance verification and authorization processes.
- Administer all Workday functions for the team, including goal setting, PTO management, learning assignments, attendance tracking, overtime approvals, payroll, recruiting, and onboarding.
- Track and evaluate daily productivity to ensure team contributions align with company goals and performance standards.
- Effectively prioritize and manage multiple duties and requests to meet deadlines and business needs.
Patient Access Manager
Hillcrest Hospital Cushing
02.2020 - 08.2022
- Supervise and lead a team of 13 associates across admissions, scheduling, and PBX operations
- Ensure departmental compliance with all relevant quality, regulatory, and accreditation standards
- Investigate and resolve compliance issues and patient complaints, ensuring timely and effective follow-up
- Maintain a high-performing, customer-focused team committed to delivering exceptional service
- Collaborate with department leaders, physicians, administrators, and external agencies on cross-functional initiatives and special projects
- Oversee onboarding and continuous training programs; communicate process updates and policy changes to staff
- Manage the full employee lifecycle, including interviewing, hiring, performance evaluations, and coaching
- Direct and optimize patient access functions including registration, scheduling, insurance verification, and authorization processes
Human Resources Generalist/Recruiter
Hillcrest Hospital Cushing
10.2019 - 02.2020
- Recruit, interview, and extend job offers to selected candidates across all positions and departments.
- Coordinate pre-employment requirements, including physicals, drug screenings, and necessary documentation.
- Oversee all employee lifecycle processes, including new hires, terminations, and disciplinary actions.
- Facilitate and support new hire orientation and onboarding for all employees.
- Maintain annual evaluations, licenses, and certifications to ensure compliance.
- Manage and update employee personnel and competency files.
- Assist in conducting the annual employee satisfaction survey.
- Communicate and educate employees on annual updates to insurance and benefits.
- Support the monitoring of performance reviews, salary adjustments, and bonuses across departments.
- Ensure consistency and compliance in employee policies, guidelines, and documentation.
- Plan and coordinate company events for both hospital staff and the community.
- Provide support to the hospital’s Auxiliary volunteers.
Administrative Assistant to CEO & CNO/Marketing Asst.
Hillcrest Hospital Cushing
07.2017 - 10.2019
- Coordinate executive communications and schedules, interface directly with clients, and compose/distribute a weekly newsletter.
- Manage complex travel itineraries and process expense reports for prompt reimbursements.
- Plan and oversee corporate events, both on-site and off-site.
- Serve as timekeeper for all managers using Kronos.
- Maintain a high level of discretion and confidentiality in all tasks.
- Support the development and execution of marketing and advertising campaigns.
- Oversee promotional material inventory, place orders, and ensure stock availability.
- Administer accounts receivable and payable efficiently.
- Build and maintain strong client relationships to support effective communication and timely strategic updates.
Education
Bachelor of Science - Healthcare Administration
UNIVERSITY OF PHOENIX
02.2021
Skills
- Administrative Support
- Calendar & Travel Management
- Meeting & Event Coordination
- Document Preparation
- Microsoft Office Suite
- Google Workspace
- Workday & Kronos
- Expense Reporting
- Accounts Payable/Receivable
- Client Relations
- HR Onboarding & Benefits Administration
- Performance Evaluation Support
- Confidential Recordkeeping
- Process Improvement
- Time Management
- Problem-Solving
Certification
Certified Revenue Cycle Representative (CRCR)
Timeline
Scheduling Pre-Access Manager
Ensemble Health Partners
10.2024 - Current
IVA Pre Access-Manager
Ensemble health partners
08.2022 - 10.2024
Patient Access Manager
Hillcrest Hospital Cushing
02.2020 - 08.2022
Human Resources Generalist/Recruiter
Hillcrest Hospital Cushing
10.2019 - 02.2020
Administrative Assistant to CEO & CNO/Marketing Asst.
Hillcrest Hospital Cushing
07.2017 - 10.2019
Bachelor of Science - Healthcare Administration
UNIVERSITY OF PHOENIX
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