Summary
Overview
Work History
Education
Skills
Certification
Timeline

Shana Hill

Weddington,NC

Summary

Creative and energetic Childhood Educator devoted to successfully preparing children for a full educational career. Attends professional development seminars, faculty meetings and parent-teacher conferences to remain connected to the needs of children and parents. Offers diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential. Offering 15 years of experience with passion for building strong rapport with faculty, students and caregivers.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Lead Preschool Teacher

St. Johns Preschool
08.2019 - Current
  • Established positive communication with parents in daily conversation and formal conferences.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Developed innovative activities to engage young children in learning process.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Incorporated music, art and literature into curriculum.
  • Utilized books, songs and games to engage students.
  • Assisted and supervised 12-15 children through entire school day

Preschool Lead Teacher

Cross And Crown Pre-School
08.2013 - 05.2019
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Provided open and loving environment where children direct learning process.
  • Reviewed facility environment, removed concerns and optimized for children's safety.
  • Adopted technological advancements that engaged and empowered children.
  • Established guidelines for teacher performance, lesson planning and compliance with established procedures.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors

Collections Account Manager

Time Warner Cable
04.2002 - 06.2007
  • Conducted investigations of customer accounts and payment histories.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Answered constant flow of customer calls with minimal wait times.
  • Researched and resolved accounts payable discrepancies.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies..
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Some College (No Degree) -

Central Piedmont Community College, Charlotte, NC

High School Diploma -

Victory Christian Center High School , Charlotte, NC
05.1998

Skills

  • Clear and Direct Communication
  • Promoting Social and Emotional Development
  • Conflict Resolution Techniques
  • Collaborative and Team-Oriented
  • Basic Clerical Knowledge
  • Organizational and Planning Skills
  • Solution Building
  • Negotiation and Resolution
  • Fair Debt Collections Practices

Certification


State of NC Basic School Age Care Certification (BSAC)

Childcare credentials I & II Certification

CPR Certified 2022-2023

Timeline

Lead Preschool Teacher - St. Johns Preschool
08.2019 - Current
Preschool Lead Teacher - Cross And Crown Pre-School
08.2013 - 05.2019
Collections Account Manager - Time Warner Cable
04.2002 - 06.2007
Central Piedmont Community College - Some College (No Degree),
Victory Christian Center High School - High School Diploma,

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Shana Hill