Shana Hope
Rock Hill,SC
Summary
Friendly and courteous Support Specialist that has good interpersonal skills and the ability to resolve complex issues. Has good social communication and problem-solving abilities.
Overview
22
22
years of professional experience
Work History
Graduation Coach
Rock Hill School District Three
Rock Hill, SC
08.2018 - Current
- Working knowledge of appropriate strategies that increase cohort graduation rates.
- Analyze, develop, implement, and track intervention plans and strategies.
- Review student records and analyze student data to effectively assist students with developing a graduation plan.
- Collaborate with local social service agencies to provide support for students at risk of not graduating.
- Coordinate alternative education opportunities for students.
- Work with the Principal and Administrative staff to develop and implement individual intervention strategies to increase the likelihood that students at risk of dropping out will stay in school and graduate on time.
- Work with school staff to develop graduation and achievement plans to meet academic and career-college readiness goals.
- Collaborate with school leaders, counselors, and teachers to develop systemic strategies to identify and support students.
- Support the school with tracking the progress of individual and subpopulations of students as they progress toward graduation.
Drop-Out Prevention Cooridnator
Northwestern High School
Rock Hill, SC
08.2014 - 08.2018
- Monitored targeted students’ attendance, and intervened when necessary to assure regular attendance.
- Maintained a daily contact log on each participating student.
- Collected and submitted data on each participating student as requested.
- Arranged, conducted, and facilitated parent/student meetings regarding attendance issues.
- Accompanied the school’s Graduation Coach on home visits when necessary.
- Provided or referred student services and resources to meet all student needs.
- Coordinated with the district’s Attendance Officers to complete intervention plans to address truancy.
- Developed knowledge of all community agencies and their resources.
- Attended and participated in individual supervisory, counselor, and teacher conferences upon request.
- Tracked and maintained a weekly log of all students who exceeded the maximum number of absences that require seat time recovery.
- Calculated and communicated hours needed to those students.
- Created and maintain record of all hours recovered to coordinate with the school’s Registrar.
- Created and maintained record of all hours recovered to coordinate with the school’s Registrar.
Transportation Associate
TJ Maxx Distribution Center
Charlotte, NC
01.2012 - 08.2014
- Coordinated, completed and submitted all daily reports, bills and paperwork required to be sent and/or updates transmitted to the Home Office Transportation department.
- Served as liaison between TJ Maxx Distribution Center management, Store Operations, and the Home Office Transportation Department on shipment issues.
- Coordinated the loading and delivery to stores and Cross-Dock destinations.
- Assisted Receiving and Shipping clerical staff with the completion of daily responsibilities.
- Communicated with carriers on any problems or concerns directly related to the deliveries in the event the Home Office Transportation Department is unable to resolve the issues/concerns.
- Special projects as assigned or directed – physical yard audits.
Data Entry Specialist
Muzak
Fort Mill, SC
07.2004 - 10.2008
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Organized, sorted and checked input data against original documents.
- Verified accuracy of data before transcribing.
Customer Care Consultant
LendingTree
Charlotte, NC
06.2003 - 06.2004
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated timely responses to online customer communication and researched complex issues.
- Logged call information and solutions provided into internal database.
- Liaison between customers and Lenders via email and phone.
Sales Associate
Rack Room Shoes
Rock Hill, SC
08.1997 - 06.2003
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Digital Design Certification - Graphic Design
Art Institute of Charlotte
Charlotte, NC12.2006
Bachelor of Science - Business Administration
Winthrop University
Rock Hill, SC12.2002
Associate of Arts - General Education
York Technical College
Rock Hill, SC12.1999
Skills
- Community Partnerships
- Community Resources
- Group Sessions
- Mental Health Referrals
- Student Rapport-Building
- Administration Collaboration
- Administration Required Reporting
- Confidentiality and Data Protection
- Ease with Computers and Technology
- Document and File Management
- Client Meetings
- Clerical Support
- Computers and Technology
- Appointment Coordination
Timeline
Graduation Coach
Rock Hill School District Three
08.2018 - Current
Drop-Out Prevention Cooridnator
Northwestern High School
08.2014 - 08.2018
Transportation Associate
TJ Maxx Distribution Center
01.2012 - 08.2014
Data Entry Specialist
Muzak
07.2004 - 10.2008
Customer Care Consultant
LendingTree
06.2003 - 06.2004
Sales Associate
Rack Room Shoes
08.1997 - 06.2003
Digital Design Certification - Graphic Design
Art Institute of Charlotte
Bachelor of Science - Business Administration
Winthrop University
Associate of Arts - General Education
York Technical College
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