Shana Jennings
14230 Walter Dr SW,MD
Summary
Experienced with peer support and mental health advocacy, providing essential guidance and support to individuals. Utilizes effective communication and empathy to create trusting and supportive environment. Knowledge of mental health resources and strategies to assist individuals in their recovery journey.
Overview
14
14
years of professional experience
Work History
Housekeeping Aide
First Impressions Cleaning Solutions
Grantsville, Maryland
01.2024 - 06.2024
- Removed trash from all guest rooms on a daily basis.
- Reported maintenance issues to the supervisor immediately.
- Changed bed linens and made beds according to hotel standards.
- Maintained an inventory of all cleaning supplies used in the housekeeping department.
- Restocked room amenities when necessary such as tissues, paper cups.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Ensured that all equipment was in proper working order before use.
- Checked all assigned areas thoroughly for cleanliness prior to leaving them.
- Complied with safety rules set forth by management during daily operations.
- Stocked linen closets with fresh supplies of towels, bed sheets and toiletries.
- Kept work areas neat and organized at all times while adhering to safety regulations.
- Cleaned windowsills, window treatments, mirrors and other glass surfaces.
- Followed specific cleaning instructions provided by supervisors.
Server Manager
Cruisin' Treats
Westernport, Maryland
04.2013 - 08.2021
- Analyzed system logs and identified potential issues with server operations.
- Monitored system performance to ensure optimal operation of servers.
- Performed troubleshooting to diagnose and resolve system-related problems.
- Ensured that all servers were compliant with industry regulations relating to security protocols.
- Provided technical assistance to internal staff members related to server usage and operations.
- Developed policies, procedures, and standards for server management and maintenance.
- Motivated staff through acknowledgment of hard work and achievements.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Provided information about menu selections and made recommendations.
- VerifIed and confirmed staff schedules to properly cover shifts.
Adult Care Provider
Potomac Highlands Guild
Petersburg, West Virginia
01.2010 - 10.2014
- Administered medications according to physician's orders and monitored patient reactions.
- Maintained accurate documentation on patient assessments, treatments rendered, interventions implemented, and progress notes in accordance with agency policies and standards.
- Assisted with mobility issues such as transferring from bed to chair or wheelchair.
- Educated families on the importance of proper nutrition, exercise, medication management.
- Assisted adults with daily activities such as bathing, dressing, and grooming.
- Monitored vital signs of adult patients and reported any changes to medical staff.
- Maintained a clean and safe environment for the clients in accordance with established standards of care.
- Encouraged independence while providing necessary assistance when needed.
- Provided companionship to elderly patients by engaging in conversation and recreational activities.
- Participated in interdisciplinary team meetings regarding patient progress or changes in condition or treatment plan.
- Collaborated with other healthcare professionals to ensure best possible outcomes for patients.
Education
High School Diploma -
Mountain Ridge High School
Frostburg, MD05.2009
Skills
- Health and safety compliance
- Customer Service
- Focused and detail-oriented
- English language fluency
- Excellent oral and written communication
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Problem-solving skills
- Relationship building skills
- Mental health advocacy
- Arranging transportation
- Leadership skills
- Relapse prevention
- Effective collaboration and interaction
- Recovery planning
- Planning skills
- Active learning
- Self-awareness
- Empathy development
- Life skills development
- Treatment documentation
- Recovery support services
Timeline
Housekeeping Aide
First Impressions Cleaning Solutions
01.2024 - 06.2024
Server Manager
Cruisin' Treats
04.2013 - 08.2021
Adult Care Provider
Potomac Highlands Guild
01.2010 - 10.2014
High School Diploma -
Mountain Ridge High School