Shana Johnson
Raleigh,NC
Summary
Dedicated compliance professional with a proven track record in executing compliance management programs and serving as a subject matter expert on consumer regulatory requirements. Skilled in advising bank business partners on a wide range of relevant regulations, including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Equal Credit Opportunity Act (ECOA), Electronic Funds Transfer Act (EFTA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Gramm-Leach-Bliley Act (GLBA), Truth in Lending Act (TILA), Truth in Savings Act (TISA), and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). Known for dynamic leadership and proficiency in navigating complex regulatory landscapes to ensure organizational compliance and mitigate risk. Excels in conducting thorough marketing reviews, website validations, data-driven analysis, and collaboration with stakeholders to address compliance challenges effectively.
Overview
14
14
years of professional experience
Work History
Regulatory Compliance Specialist
State Employees Credit Union
12.2022 - Current
- Skilled in assisting loan operations in developing and implementing policies, procedures, and processes to minimize compliance risks.
- Ensures comprehensive compliance risk oversight for assigned business units and functions, identifying potential areas of risk through compliance reviews, risk assessments, and monitoring activities.
- Analyzes complex regulatory requirements to identify necessary changes to systems and processes.
- Adept at guiding development, revision, and implementation of policies, procedures, services, products, enhancements, and systems to ensure compliance in lending activities.
- Provides strategic advisement during development and execution of enterprise-wide initiatives required to address changes in regulatory requirements, monitoring initiative impact, and measuring performance, compliance, and effectiveness.
- Maintains strong knowledge of federal and state banking regulations, staying up to date on changes to all applicable regulations.
- Collaborates with multiple lines of business and leaders throughout implementation of process, program, or system changes.
- Offers consultative guidance to business leaders and assists with action plans related to internal/external audit and examination results.
- Effectively trains, assigns, and reviews work assignments of junior compliance team members as directed by senior management.
- Led product teams of 5 for regulatory product compliance on CFPB reviews.
Mortgage Closer
Wells Fargo
07.2020 - 09.2022
- Mentored and led monthly training sessions with 20+ new closers, contributing to 31% increase in customer satisfaction surveys on a quarterly basis.
- Confirmed loan compliance with all state and federal regulations and policies, as well as investor/mortgage lending product and program guidelines.
- Supervised less experienced staff in transactional tasks and activities to ensure timely completion, quality, and compliance with loans.
- Updated loan data on cleared-to-close files by reconciling final closing disclosures, origination and title fees, escrow, and tax information.
- Ensured rigorous compliance with Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), and TILA-RESPA Integrated Disclosures (TRID) regulations.
- Verified that loan documentation adhered to all state and federal mortgage guidelines, including investor and lending program stipulations.
- Collaborated with internal and external partners to gather all pertinent loan and collateral material to minimize exceptions prior to release of closing documents.
- Reviewed funding documents and wire information for accuracy before scheduled disbursement date.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
Senior Loan Analyst
RBC BANK
07.2017 - 07.2020
- Investigated, researched, and managed credit disputes received via mail and E-Oscar (an online dispute portal utilized by credit bureaus) and determined appropriate response to resolve dispute.
- Submitted automated digital (AUD) credit modification forms through E-Oscar to resolve inaccurate client attributes reported.
- Daily completed 30-40 interest-only, principle-only, due date change, and statement adjustments tickets through loan software system Engage.
- Introduced time-efficient dispute tracking process to management that reduced average time spent on each dispute by 20 minutes.
- Communicated with TransUnion, Experian, and Equifax on a weekly basis to resolve credit data report issues.
- Successfully managed and processed credit disputes in adherence to strict regulatory timeframes across various bank products, ensuring compliance with Reg E and Fair Credit Reporting Act (FCRA).
- Educated junior team members on credit disputes process and FCRA guidelines.
- Processed approved and declined home equity and personal lines of credit applications in appropriate period through pipeline management.
- Conducted UAT (user acceptance testing) to verify and accept software system updates before moving software application to production environment.
- Evaluated Flood and Hazard policies for 1st and 2nd mortgages before clear-to-close stage, ensuring adequate coverages were in place according to national regulations.
Fraud Specialist
Paragon Bank
06.2016 - 07.2017
- Facilitated regulatory-compliant resolution of debit/credit/check card disputes by meticulously collecting necessary documentation in alignment with Reg E laws.
- Proficiently managed general ledger and accounting adjustments on disputed accounts, ensuring adherence to legal requirements and operational accuracy while contributing to secure financial environment.
- Investigated and resolved debit/credit/check card disputes in compliance with Reg E laws, conducting thorough analysis and documentation for suspicious transactions and potential financial crimes.
- Executed general ledger and accounting adjustments while focusing on Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) guidelines, ensuring regulatory compliance and mitigating financial risks associated with fraudulent activities.
- Collaborated with AML and BSA teams to assess potential money laundering risks and implement measures to detect and prevent illicit financial activities, contributing to robust control environment and compliance with regulatory requirements.
- Conducted new customer reviews (CIP) on all new accounts to ensure regulatory information was captured and completed enhanced due diligence on clients identified as potentially elevated risk using tools such as LexisNexis.
- Analyzed large amounts of data to identify patterns of fraud and anomalies.
Teller Supervisor
PNC Bank
09.2010 - 06.2016
- Led a team of 10 tellers and bankers, ensuring smooth and efficient execution of all bank activities in strict adherence to financial policies and procedures.
- Oversaw staffing decisions, interviews, work schedules, promotions, hiring, and cross-training initiatives, strategically aligning personnel to meet customers' diverse needs and drive exceptional service delivery.
- Proficiently ensured compliance with Expedited Funds Availability Act (EFAA) and Regulation CC to manage timely availability of funds to customers.
- Spearheaded branch operational integrity and compliance oversight, successfully achieving 98% rating in branch audits encompassing sales and service functions, demonstrating commitment to regulatory standards and operational excellence.
- Completed and submitted Unusual Activity Reports (UARs), swiftly referring disputes to Fraud Risk Management based on transactional thresholds or exceptional circumstances, contributing to timely and precise risk mitigation strategies.
- Implemented spot check audits on teller cash drawers, meticulously documenting findings, and devising comprehensive action plans to rectify discrepancies, strengthening internal control measures, and ensuring adherence to regulatory standards.
- Executed policies and procedures aligning with regulatory requirements for check holds, minimizing financial risks and enhancing customer satisfaction by providing accurate and efficient fund availability in accordance with established guidelines.
Education
Associate of Arts (AA) - Business Administration
Strayer University
Raleigh, NC12.2007
Skills
- Regulatory knowledge
- Training delivery
- Legal Research
- Audit management
- Process Enhancement
- Data Analysis and Investigation
- Marketing Compliance Review
- Compliance Oversight
- Quality Assurance Testing
- Policy analysis
Accomplishments
- Awarded the Wells Fargo Top Performer accolade for exceeding standard production requirements by 100%, closing ninety loans per month.
- Handpicked by Senior Management to conduct new-hire mortgage closer training out of 200 seasoned closers.
- Successfully closed 891 mortgage loan closings in a fiscal year, surpassing the company goal by 65%.
Timeline
Regulatory Compliance Specialist
State Employees Credit Union
12.2022 - Current
Mortgage Closer
Wells Fargo
07.2020 - 09.2022
Senior Loan Analyst
RBC BANK
07.2017 - 07.2020
Fraud Specialist
Paragon Bank
06.2016 - 07.2017
Teller Supervisor
PNC Bank
09.2010 - 06.2016
Associate of Arts (AA) - Business Administration
Strayer University
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