SHANA JONES
Denver,CO
Summary
Human Services Specialist with skills needed to properly explain programs, policies, and procedures to clients and community partners of all cultures and ethnicities. Determined employee with over 25 years of analyzing data to determine client eligibility. Successfully establishing working relationships with clients, community resources, and other agency staff. Offering agility and confidence in stressful circumstances. Skilled in database management and accurate recordkeeping
Overview
24
24
years of professional experience
1
1
Certification
Work History
Family Resource Navigator
Arapahoe County Human Services
Aurora , CO
2022.10 - Current
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth training, workshops, seminars, and other learning opportunities.
- Referred families to shelters, legal resources, and educational programs.
- Coordinated individual referrals to obtain community services, advocating for client needs and resolving roadblocks.
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Increased customer satisfaction by resolving issues
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
Programming Specialist II
Arapahoe County Human Services
Aurora , CO
2018.02 - 2020.06
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Conducted research, gathered information from multiple sources, and presented results.
- Resolved problems, improved operations, and provided exceptional service.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Collaborated effectively with cross-functional teams to deliver comprehensive solutions that met client requirements.
Community Support Specialist III
Adams County Government
Commerce City , CO
2000.02 - 2018.02
- Prepared a variety of different written communications, reports, and documents for Tanf clientele
- Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
- Assisted clients in overcoming barriers to self-sufficiency through targeted interventions and resource coordination.
- Maintained detailed records of Tanf clients' interactions, ensuring the accuracy and confidentiality of sensitive information.
Education
Certificate - Small Business Management
Pickens Technical College
Aurora, CO05.2023
Certificate - Marketing And Hospitality
Pickens Technical College
Aurora, CO05.2022
Bachelor of Arts - Urban Ministry
Aspen Christian College
Aurora, CO05.2012
Certificate - Health Information Management
Emily Griffith Technical College
Denver, CO05.1997
Skills
- Facilitation
- Support Specialists
- Project
- Management
- Development
- Communications
- Advisor
- Client Portfolio
- Complex Analytical
- Techniques
- Health Information
- Administration
- Community Outreach
- Program Eligibility
- Program Operations
Certification
- Grant Writing Certification- May 2016
- Health Information Management - June 1997
- Notary Public- May 2021
- VITA/TCE Certification - Dec 2022
Timeline
Family Resource Navigator
Arapahoe County Human Services
2022.10 - Current
Programming Specialist II
Arapahoe County Human Services
2018.02 - 2020.06
Community Support Specialist III
Adams County Government
2000.02 - 2018.02
Certificate - Small Business Management
Pickens Technical College
Certificate - Marketing And Hospitality
Pickens Technical College
Bachelor of Arts - Urban Ministry
Aspen Christian College
Certificate - Health Information Management
Emily Griffith Technical College
- Grant Writing Certification- May 2016
- Health Information Management - June 1997
- Notary Public- May 2021
- VITA/TCE Certification - Dec 2022
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