Shana Jones
Forest City,NC
Summary
Multi-tasking Manager well known for creating positive workplace culture and high performing teams. With expert team leadership, planning, and organizational skills. Smoothly train employees to independently handle daily functions and meet customer needs. Proficient in using independent decision making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Zaxby's Manager
Zaxbys
01.2023 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Associate of Science - Welding
Isothermal Community College
Spindale, NC08-2024
High School Diploma -
East Rutherford High School
Forest City, NC05-2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Multitasking
- Hiring and Training
Timeline
Zaxby's Manager
Zaxbys
01.2023 - 10.2024
Associate of Science - Welding
Isothermal Community College
High School Diploma -
East Rutherford High School
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