Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shana Jones

Forest City,NC

Summary

Multi-tasking Manager well known for creating positive workplace culture and high performing teams. With expert team leadership, planning, and organizational skills. Smoothly train employees to independently handle daily functions and meet customer needs. Proficient in using independent decision making skills and sound judgment to positively impact company success.


Overview

2
2
years of professional experience

Work History

Zaxby's Manager

Zaxbys
01.2023 - 10.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

Associate of Science - Welding

Isothermal Community College
Spindale, NC
08-2024

High School Diploma -

East Rutherford High School
Forest City, NC
05-2023

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Multitasking
  • Hiring and Training

Timeline

Zaxby's Manager

Zaxbys
01.2023 - 10.2024

Associate of Science - Welding

Isothermal Community College

High School Diploma -

East Rutherford High School
Shana Jones