Shana Kaulfers
Assistant Manager
Meridian,MS
Summary
Dynamic Assistant Manager with a proven track record at Kay Jewelers, excelling in customer service and operations management. Skilled in staff training and development, I enhanced customer satisfaction ratings and streamlined inventory processes. Adept at multitasking, I fostered a collaborative team environment.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Customer-focused professional with successful 7+ year career in retail sector.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Kay Jewlers
08.2018 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Store Manager
Penny's Lil Flea Market
04.2013 - 08.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cashier
McDonald's Restaurant
08.2006 - 08.2013
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
GED -
Northeast Lauderdale High
Meridian, MS05-2008
Skills
- Recruiting and interviewing
- Operations management
- Infection control
- Customer service
- Workplace safety compliance
- Feeding assistance
- Staff training and development
- Multitasking and organization
- Compassionate client care
- Client safety and first aid
- Meal preparation
- Medication administration
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Assistant Manager
Kay Jewlers
08.2018 - Current
Assistant Store Manager
Penny's Lil Flea Market
04.2013 - 08.2021
Cashier
McDonald's Restaurant
08.2006 - 08.2013
GED -
Northeast Lauderdale High
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsAccomplishments
- Supervised team of 5-15 staff members.
- Documented and resolved customer or employee issues which led to satisfied outcome for both parties.
Languages
English
Software
Microsoft Office, Excel, Outlook, Teams, OneDrive
Workday
Mywork
Zoom
Groupme
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