Shana-Kay Dennis
Kissimmee
Summary
Results-driven team player with a strong focus on effective communication, attention to detail, and problem-solving skills. Proven ability to resolve inquiries promptly and enhance employer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REP
FHCANN
10.2023 - Current
- Provided prompt and friendly support to customers through various communication channels.
- Resolved customer inquiries and issues using company-specific tools and systems.
- Documented customer interactions accurately in internal databases for future reference.
ADMINISTRATIVE MANAGER
WELLSPRINGS RESIDENCE
07.2022 - 03.2023
- Supervised staff to maintain high standards of service and professionalism.
- Coordinated meetings and events for residents, staff, and stakeholders effectively.
- Maintained accurate records of administrative processes and resident interactions efficiently.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
MEDICATION TECHNICIAN/Caregiver
WELLSPRINGS RESIDENCE
Apopka
06.2021 - 03.2023
- Administered medications to residents following prescribed schedules and safety protocols.
- Maintained accurate medication records for all residents in compliance with regulations.
- Ensured that all prescribed medications were taken as ordered by physician.
- Assisted in the preparation and delivery of medications to patients.
- Monitored vital signs before administering medications.
HHA
RIGHT AT HOME
07.2020 - 12.2021
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance client well-being.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
PATIENT CARE TECHNICIAN
LIFE CARE CENTER OF ALTAMONTE SPRINGS
03.2020 - 07.2020
- Patient care: Assisting with daily activities like bathing, grooming, and feeding.
- Monitoring: Checking vital signs like blood pressure, heart rate, and pulse.
- Comforting: Providing emotional support to patients and their families.
- Documented patient information in electronic health records accurately.
DIETARY AIDE
LIFE CARE CENTER OF ALTAMONTE SPRINGS
06.2019 - 03.2020
- Collaborated with kitchen staff to ensure timely meal service for residents.
- Set up trays and food service carts to deliver food to residents.
- Maintained a safe working environment by following all safety protocols.
Education
High School Diploma - Health Science
Clara Barton HS For Health Professions
Brooklyn, NY12.2018
Associate of Applied Science - Nursing
Keiser University
Fort Lauderdale, FLSkills
- Patient assistance
- Medication administration
- Team collaboration
- Problem solving skills
- Customer deescalating
Certification
Medication Management
CPR
FIRST AID
Timeline
CUSTOMER SERVICE REP
FHCANN
10.2023 - Current
ADMINISTRATIVE MANAGER
WELLSPRINGS RESIDENCE
07.2022 - 03.2023
MEDICATION TECHNICIAN/Caregiver
WELLSPRINGS RESIDENCE
06.2021 - 03.2023
HHA
RIGHT AT HOME
07.2020 - 12.2021
PATIENT CARE TECHNICIAN
LIFE CARE CENTER OF ALTAMONTE SPRINGS
03.2020 - 07.2020
DIETARY AIDE
LIFE CARE CENTER OF ALTAMONTE SPRINGS
06.2019 - 03.2020
High School Diploma - Health Science
Clara Barton HS For Health Professions
Associate of Applied Science - Nursing
Keiser University