Ladeja Sylvester
Mobile,US
Summary
Certified Nursing Assistant with 5 years of experience in the healthcare field, Traveled for 3 years during the pandemic and after .Resourceful team player and fast learner. Great customer service and communication skills. Physically assisted patients with activities of daily living such as getting out of bed, bathing, dressing, and toileting. record of building strong patient relationships in order to provide excellent care and patient education.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Uhaul
Remote
02.2025 - 08.2025
- Assisted customers with rental inquiries and reservations, ensuring accurate information delivery.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
Certified Nursing Assistant
Tj Staffing Inc ( Travel Agency)
Billings, MT
08.2023 - 02.2024
- Trained new staff on best practices in patient care and safety protocols effectively.
- Led initiatives to improve resident engagement in activities, fostering a supportive community atmosphere.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
WeCare Staffing ( Travel Agency)
Billings, MT
04.2022 - 01.2023
- Provided compassionate care for residents, ensuring comfort and well-being through daily assistance.
- Assisted nursing staff in administering medications and monitoring vital signs accurately.
- Maintained cleanliness and organization of resident living areas to promote a safe environment.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents.
- Advocated for resident needs, enhancing communication between families and healthcare providers.
- Implemented infection control measures, improving health outcomes within the facility.
Certified Nursing Assistant
Little Sisters of the poor
Mobile, AL
12.2021 - 03.2022
- Assisted patients with their daily needs, such as feeding and bathing.
- By keeping areas clean, changing linens, and collecting trash, I was able to prepare rooms for patients and prevent infections.
- Promoted good oral and personal hygiene by assisting residents with shaving, bathing, and tooth brushing.
- Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional goals and support wellness goals.
- Used mobility devices such as Hoyer Lifts and Stand lifts to transfer patients from chairs to beds, following all safety procedures to avoid injuries.
- Turned and positioned patients to maintain comfort and minimize problems.
- Assisted with daily living activities such as personal hygiene, feeding, and ambulation.
CNA
Regional care network Agency
New York, New York
07.2020 - 08.2021
- Took care of all of the residents' daily needs.
- Record vital signs such as temperature, blood pressure, pulse, oxygen, and respiration rate as directed by medical personnel.
- Assisted with daily tasks such as cleaning, feeding, and changing while maintaining the dignity and privacy of the client at all times.
- Evaluate the needs of the patients.
- Provide physical assistance to patients with daily activities such as getting out of bed, bathing, dressing, using the toilet, standing, walking, and exercising.
CNA
TOP Employee Agency
New York, NY
09.2019 - 05.2020
- Evaluate the needs of the patients.
- Took care of all of the residents' daily needs.
- Keep the nursing home facility's quality, safety, and organization up to date.
- Record vital signs such as temperature, blood pressure, pulse, oxygen, and respiration rate as directed by medical personnel.
Certified Nurse Assistant
Robertsdale Healthcare Center
Robertsdale, AL
04.2019 - 09.2019
- This is where I first got my nursing assistant license. They showed me how to properly take a resident blood pressure manually.
- Proper hand cleaning, making occupied and unoccupied beds, How to transfer a resident using Hoyer lifts and stand lifts.
Customer Representative
Alorica Saraland
Saraland, AL
11.2018 - 04.2019
- Customer Service Rep for Verizon
- Provided excellent customer service by quickly resolving issues and responding to inquiries.
- Assisted With technical support
- Advertising and marketing
- Evaluated their phone plans and customer information to understand issues, evaluate solution eligibility, and effectively deploy strategies.
Education
High School Diploma -
LeFlore High School
Mobile, AL05.2017
Skills
- Great Communication
- Recording vital signs
- Trustworthy companion
- Feeding assistance expert
- Patient-focused care
- CPR/First Aid certified
- Patient Assessments
- Charting and clinical documentation
- Supporting personal needs
- Patient privacy and confidentiality
- Dementia and Alzheimer's knowledge
- Compassionate
Certification
- Certified Nurse Assistant (CNA)
- BLS
Timeline
Customer Service Rep
Uhaul
02.2025 - 08.2025
Certified Nursing Assistant
Tj Staffing Inc ( Travel Agency)
08.2023 - 02.2024
Certified Nursing Assistant
WeCare Staffing ( Travel Agency)
04.2022 - 01.2023
Certified Nursing Assistant
Little Sisters of the poor
12.2021 - 03.2022
CNA
Regional care network Agency
07.2020 - 08.2021
CNA
TOP Employee Agency
09.2019 - 05.2020
Certified Nurse Assistant
Robertsdale Healthcare Center
04.2019 - 09.2019
Customer Representative
Alorica Saraland
11.2018 - 04.2019
High School Diploma -
LeFlore High School