Shana Kline
Fort Worth,TX
Summary
I am an efficient professional with 16 years of work experience and a proven knowledge of team building, branding and new business development. Aiming to leverage my abilities to become successful in my role at your company. I am an avid hard worker is experienced in problem-solving, service and time management. As well, I am detail-oriented with excellent communication, interpersonal and creative thinking skills. I am frequently praised as hardworking by my peers, superiors and clients, and I can be relied upon to help your company achieve it's goals. I can easily adapt and work efficiently to complete my projects and meet, if not exceed, expectations. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I am enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Toyota Financial Services
Plano, TX
05.2023 - Current
- Routed calls appropriately to ensure prompt resolution of customer issues.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Utilized problem solving techniques to address customer inquiries or complaints.
- Updated customer accounts with changes in contact information or other relevant data.
- Resolved customer service issues in an efficient and courteous manner.
- Identified potential problems and escalated them as needed to appropriate personnel for resolution.
- Performed data entry into company databases.
Business Owner
Vintage Lion Photography
Fort Worth, TX
11.2017 - Current
- Managed all facets of photoshoots by scheduling, choosing locations, and setting up studio shoots
- Employed strong digital and technical skills, expertly using tools like Adobe Photoshop Lightroom CC
- Edited images and resized photographs to meet customers' needs
- Selected and organized equipment needed for shoot
- Retouched printed photographs and negatives with techniques such as airbrushing
- Enhanced images with effects and maintaining customer relationships
Shift Manager
Starbucks
Fort Worth, TX
04.2021 - 08.2022
- Used POS system to process cash and credit card transactions
- Evaluated performance of associates and mentored employees on ways to improve
- Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Handled inventory receiving, pricing agreements and internal inventory management.
Ground Package Handler
United Parcel Service
Fort Worth, TX
11.2018 - 07.2021
- Picked, packed and prepared items for shipment according to customer specifications.
- Utilized scanning equipment to track movement of items throughout the facility.
- Unloaded incoming packages from delivery trucks and verified contents against shipping documents.
- Provided training for new employees on proper use of machines, tools and other resources.
- Assisted with loading and unloading heavier objects using hand-trucks or pallet jacks.
Bartender/Food Server
Bronson Rock
Keller, TX
10.2017 - 11.2018
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards
- Used POS system to process cash and card transactions
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
Education
DIPLOMA -
Richland High School
01.2009
Skills
- Contract Management
- Business Development
- Project Management
- Staff Management
- Issue Resolution
- Customer Relations
- Problem-solving abilities
- Computer Proficiency
- Data Collection
References
Richard Wallace, Hub Supervisor, (682) 559-1880, richard.taylorwallace@yahoo.com
Roseanna Gasperre (817) 554-4225
Alex Stanford, CS Supervisor (319) 558-7558
Timeline
Customer Service Advocate
Toyota Financial Services
05.2023 - Current
Shift Manager
Starbucks
04.2021 - 08.2022
Ground Package Handler
United Parcel Service
11.2018 - 07.2021
Business Owner
Vintage Lion Photography
11.2017 - Current
Bartender/Food Server
Bronson Rock
10.2017 - 11.2018
DIPLOMA -
Richland High School