Stacey Jones
Tomball
Summary
Dedicated Customer Service Professional experienced in delivering exceptional customer experiences across service, hospitality, and technology-driven environments. Demonstrated adaptability and a strong work ethic while committing to continuous learning and skill development. Focused on leveraging technology to enhance customer satisfaction and drive operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Ttec (TeleTech) - HealthCare Solutions
Tomball
09.2023 - Current
• Provide responsive, solutions-focused customer support via phone, email, and chat.
- Documented customer interactions accurately in the system.
- Managed high-volume calls while maintaining quality standards.
- Supported implementation of new policies related to patient care.
- Worked closely with other departments to ensure quality customer service delivery.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Resolve inquiries efficiently while maintaining high customer satisfaction scores.
• Utilize multiple software systems to manage accounts and troubleshoot issues.
Executive Chef/Manager
The Broadmoor at Creekside/Cantex
The Woodlands
03.2022 - Current
- Assist in managerial duties such as demonstrating food production techniques.
- Entering weekly food orders in the computer, entering new residents in the system, and producing tray tickets for residents.
Assistant Cook
West Carroll Health Systems
Oak Grive
10.2020 - 12.2021
- Prepare and serve meals for patients and guests.
- Maintained state-recommended food safety standards to promote health and safety.
- Assisted head cook with menu planning and food preparation, contributing to meal quality.
Education
Associate in Culinary Arts -
Art Institute of Dallas
Dallas, TXNone - Art History
Alcorn State University
Lorman, MSHigh school diploma or GED -
Davidson High School
Saint Joseph, LASkills
- Customer Service
- Client support
- Culinary Skills
- Issue resolution
- Conflict resolution
- Customer advocacy
- Customer feedback
- Customer outreach
- Communication
- Effective communication
- Team collaboration
- Organizational Skills
- Time management
- Flexibility
- Fast Learner
- Eagerness to learn
- Technical support
- Computer Skills
- Microsoft Office
- POS
- Record management
- Information management
- Supervision
- Management
- Leadership
- Restaurant Management
- Kitchen management
- Events Management
- Event Planning
- Catering
- Banquet Experience
- Food Service
- Serving
- Serving Experience
- Host/Hostess
- Culinary Skills
- Food Preparation
- Meal Preparation
- Culinary techniques
- Food Production
- Food Safety
- Sanitation practices
- Inventory Control
- Menu Planning
- Visual presentation
- Attention to detail
- Performance assessment
- Policy adherence
- Service operations
- Call center experience
- Problem-solving
- Food Industry
- Kitchen Experience
- Information management
- Problem-solving
- Customer outreach
- Service operations
- Sanitation practices
- Feedback analysis
Certification
- Food Handler, 03/22, 03/24, Houston Food handlers card
- Certified Food Safety Manager, 03/22, 03/26, Food Safety Managers Certificate for the state of Texas.
Awards
- Achievement Award, 07/17, For going above and beyond your regular duties. For always greeting customers with a smile and executing your daily work tasks.
- 5th year award, 08/12, For making 5 years of outstanding work.
Personal Information
- Title: Hard Worker
- Work Permit: Authorized to work in the US for any employer
Groups
- ACF/TCA, 09/02, 09/04, ACF is the American Culinary Federation. TCF is Texas Chefs Association.
- ANFP, 05/23, Present, ANFP is the Association of Nutrition & Food Service Professionals.
Timeline
Customer Service Advocate
Ttec (TeleTech) - HealthCare Solutions
09.2023 - Current
Executive Chef/Manager
The Broadmoor at Creekside/Cantex
03.2022 - Current
Assistant Cook
West Carroll Health Systems
10.2020 - 12.2021
Associate in Culinary Arts -
Art Institute of Dallas
None - Art History
Alcorn State University
High school diploma or GED -
Davidson High School