Shana Luttrull
Norfolk,VA
Summary
Experienced in customer service and logistics, with a proven track record of maintaining and organizing inventory. Skilled in problem-solving. Ready to contribute to a dynamic team and enhance operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Interior Tropical Plantscaper
Mr Greenjeans
08.2015 - Current
- Assisted with training new employees.
- Demonstrated excellent problem solving skills in diagnosing and resolving issues customers may have with interior plants.
- Keep inventory logs of variety of plants, planters, supplies used in each account.
- Visit accounts weekly and address customer needs and request.
- Load plants and equipment into company vehicle.
Sales Associate
Navy Exchange Oceana
10.2013 - 10.2015
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Inventory
- Reset merchandise
Third Key Assistant Store Manager
Dollar General
04.2010 - 10.2013
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Managed employee scheduling
- Created weekly work schedule.
- Ordering merchandise.
- Cashing out registers and managing daily store deposits.
Program Director for Before and Afternoon School
Virginia Beach Parks and Recreation Center
06.2006 - 12.2010
- Initiated and set goals for programs based on organization's strategic objectives.
- Evaluated program outcomes and performance against established goals and objectives.
Education
High School Diploma -
Landstown High School
06.2003
Skills
- Approachable demeanor
- Cross-functional teamwork
- Customer service
- Problem-solving
Certification
Virginia Drivers License
Timeline
Interior Tropical Plantscaper
Mr Greenjeans
08.2015 - Current
Sales Associate
Navy Exchange Oceana
10.2013 - 10.2015
Third Key Assistant Store Manager
Dollar General
04.2010 - 10.2013
Program Director for Before and Afternoon School
Virginia Beach Parks and Recreation Center
06.2006 - 12.2010
High School Diploma -
Landstown High School
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