Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shana Martinez

Medical Assistant
Americus,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Precertification Specialist

Crisp Regional Hospital
07.2022 - Current
  • Devised and implemented strategies to streamline eligibility verification processes.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
  • Resolved discrepancies with client applications to verify eligibility.
  • Verified patients insurance and initiated request for prior authorizations for surgeries.
  • Communicated with physicians office staff to obtain information for patients and surgeries requested.
  • Work closely with hospital staff to schedule patients for surgeries and get them approved for procedures.

Medical Assistant

Crisp Regional Hospital
05.2022 - Current
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Patient Care Technician

Crisp Regional Hospital
09.2021 - 05.2022
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Delivered high-quality care to Inpatient patients in hospital facility.
  • Documented patient information and care activities in electronic health record.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Education

Diploma - Medical Assisting

South Georgia Technical College
Cordele, GA
05.2022

Skills

  • Outbound Calls
  • Professional Consultations
  • Administrative Support
  • Eligibility Requirements
  • Precertification Processing
  • Diagnostic Procedures
  • Telephone Etiquette
  • Paperwork and Documentation
  • Effective Communication Skills
  • Procedural Codes
  • Benefits Verifications
  • Confidential Records Management
  • HIPAA Regulations
  • Referral Verification
  • Medical Assistance
  • Appointment Scheduling
  • Procedures Compliance
  • Call Transfers
  • Prescription Refills
  • Patient Scheduling
  • Teamwork and Collaboration
  • Electronic Health Records Systems
  • Calendar and Appointment Management
  • Answer Telephones
  • Clerical Skills
  • Preparing Treatment Rooms
  • Documentation

Timeline

Precertification Specialist

Crisp Regional Hospital
07.2022 - Current

Medical Assistant

Crisp Regional Hospital
05.2022 - Current

Patient Care Technician

Crisp Regional Hospital
09.2021 - 05.2022

Diploma - Medical Assisting

South Georgia Technical College

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