Shana Martinez Galvan
Grand Rapids,MI
Summary
Support patient and family needs using clear, direct communication and dependable care. Handle complex, high-pressure scenarios with steady composure and creative problem-solving. Maintain consistent organization and structured practices aligned with company standards.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Voluteerd for CPS
Child Protective Services
Ottawa, Michigan
06.2024 - 12.2025
- Managed family interactions to support successful child re-introduction.
- Proposed creative solutions that improved team collaboration and project results.
- Worked with cross-functional teams to achieve goals.
- Executed daily duties with precision to support operational needs.
Warehouse sorter/unloading
FedEx:Ground
Walker, Michigan
07.2019 - 12.2022
- Loaded and unloaded trailers following FedEx Ground safety procedures.
- Scanned parcels using FedEx Ground barcode equipment to ensure accurate inventory tracking.
- Verified package labels for routing and handling instructions to ensure correct delivery.
- Tracked and updated inventory levels in database with handheld scanners to maintain current stock information.
Education
GED -
Kentisd
Grand Rapids, MI10-2026
Skills
- Child welfare advocacy
- Family counseling
- Patient interaction
- Patient care
- CPR certification
- Infection control
- Phlebotomy procedures
- Specimen collection
- Task management
- Task prioritization
- Time management
- Problem resolution
- Safety compliance
- Training & Development
Certification
- OSHA 10-hour General industry Safety and health
- B.B.P - Blood Borne Pathogens
- Heart Saver - First AID, CPR, AED
Timeline
Voluteerd for CPS
Child Protective Services
06.2024 - 12.2025
Warehouse sorter/unloading
FedEx:Ground
07.2019 - 12.2022
GED -
Kentisd