Shana McMillian

• Processed fuel and merchandise transactions by operating POS system with accuracy.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Built trustful relationships with customers to encourage return visits.
• Cleaned up gas and other spills in accordance with spill procedures.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Responded to all customer inquiries thoroughly and professionally.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Maintained inventory of all saleable items.
• Pumped gas for guests and took payments.
• Maintained clean and orderly work station.

• Followed verbal and written instructions to properly move and ship products.
• Used hand-held scanners and physical logs to accurately track item movements.
• Assembled, sealed and loaded packages into correct trucks.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Obtained client medical history, medication information, symptoms and allergies.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Facilitated personal hygiene management, feeding and ambulation.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Transported patients between rooms and appointments or testing locations.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

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• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Monitored security and handled incidents calmly.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.