Shana Mumper
Shermans Dale
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
2026
2026
years of professional experience
Work History
Retail Store Manager
Kohl's
Carlisle, PA
2023 - Current
- Managed daily store operations to enhance customer service and sales effectiveness.
- Trained and mentored team members to improve performance and productivity.
- Implemented visual merchandising strategies to increase product visibility and appeal.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
Assistant Store Manager
Kohl's
Carlisle, PA
01.2023 - 11.2023
- Assisted in managing daily store operations, ensuring customer satisfaction and efficient workflow.
- Trained and supervised team members to enhance service quality and operational efficiency.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, contributing to effective merchandise planning strategies.
Retail Area Manager
Kohl's
Mechanicsburg, PA
01.2021 - 12.2022
- Led operational strategies to enhance store performance and customer satisfaction.
- Developed training programs for staff, improving product knowledge and service quality.
- Analyzed sales data to identify trends, optimizing inventory management processes.
- Implemented loss prevention initiatives, reducing shrinkage and improving profitability.
Retail Area Manager
Kohl's
Boardman, OH
07.2018 - 12.2020
- Coordinated merchandising efforts, ensuring compliance with brand standards across multiple locations.
- Fostered team collaboration through regular communication and performance feedback sessions.
- Executed strategic marketing initiatives to elevate brand visibility and customer engagement.
Retail Team Leader
Kohl's
Erie, PA
10.2016 - 06.2018
- Led daily team operations, ensuring high standards of customer service and store presentation.
- Trained and mentored new team members, enhancing overall workforce performance and engagement.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Implemented efficient scheduling practices to meet peak demand while maintaining staff morale.
Education
High School Diploma -
Mifflinburg Area High School
Mifflinburg, PASkills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Sales growth
- Coaching and mentoring
- Scheduling
- Hiring and training
- Store operations
Accomplishments
- Top credit store in the district FY24
- Top operations store in the district FY25
- Top individual credit performer FY23 for Mechanicsburg Store
- Trained 4 supervisors for promotion to assistant store manager
- Trained 2 assistant store managers for promotion to store managers
- Trained 1 district manager to take over the district
Timeline
Assistant Store Manager
Kohl's
01.2023 - 11.2023
Retail Area Manager
Kohl's
01.2021 - 12.2022
Retail Area Manager
Kohl's
07.2018 - 12.2020
Retail Team Leader
Kohl's
10.2016 - 06.2018
Retail Store Manager
Kohl's
2023 - Current
High School Diploma -
Mifflinburg Area High School