Shana Nixon
Mount Pocono,PA
Summary
Accomplished professional with a proven track record in freight processing and exceptional customer service, notably at Walmart Distribution. Skilled in database management and improving operational efficiency, demonstrated by surpassing productivity targets. Expertise in coaching teams towards excellence, ensuring quality control, and fostering customer loyalty.
Overview
10
10
years of professional experience
Work History
Freight Handler
Walmart Distribution
08.2018 - 08.2024
- Loaded and unloaded trucks.
- Verified and noted count and condition of cargo received.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
Chef
Great Wolf Lodge
03.2015 - 07.2018
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Handled and stored food to eliminate illness and prevent cross-contamination.
Front End Supervisor
ShopRite
06.2014 - 11.2014
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Park West High-school
New York, NYSkills
- Freight Processing
- Customer Service
- Goals and performance
- Database Management
Timeline
Freight Handler
Walmart Distribution
08.2018 - 08.2024
Chef
Great Wolf Lodge
03.2015 - 07.2018
Front End Supervisor
ShopRite
06.2014 - 11.2014
High School Diploma -
Park West High-school
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