Shana Rose

• Interviewed Choctaw Members nationwide via phone or in-person to determine eligibility for services.
• Assisted clients in completing applications on member portal and submitted documentation for timely bill payments.
• Use Achakvli program to look at applications of clients daily to make sure we have received all required documents and review for missing documentation to notify the client.
• Process on the completed applications making sure all the information is correct.
• Send pledges on completed applications for payment on clients bills by either fax or email to the companies.
• Research payments made on accounts if client states the bill has not been paid yet, by contacting finance department to research.

Collaborated with team members to ensure precise completion of client paperwork, enhancing overall service delivery.

• Operated in a fast-paced, multi-tasking environment to meet daily demands

• Assisted in preparing and mailing employee insurance letters to ensure timely communication of benefits information.
• Compared Merrill Lynch 401K documents of all Choctaw Nation employees to JDE records for data accuracy, verifying hire dates, birth dates, active status, termination status, and 401K contribution percentages.
• Made corrections to all accounts that were not correct.
• Digitized employee documents using the Webdocs system.
• Digitized monthly reports into the RJS system for archival.
• Supported office operations by answering phones and managing messages to facilitate communication.

Assisted with the efficient operation of the Human Resources Department by performing various office duties and other responsibilities.

Executed clerical and administrative duties to support HR operations.

Established and maintained personnel files in a confidential, timely, and organized manner.

Maintained strict confidentiality of all information contained in or pertaining to employee files.

Scheduled and conducted new hire orientation.

Prepared all new hire packets, benefit packets, and paperwork.

Scheduled appointments with the new hires to discuss pay, benefits, etc.

Performed criminal background checks on all new hires.

Coordinated employee events, enhancing team engagement and morale.

Reconciled employee holiday report each pay period.

Assisted with scanning all terminated employee files.

Performed an audit for the Department of Labor on every employee's time sheet of the hospital.

Compared the audit using the check voucher report to make sure every time sheet was turned in.

Compiled affirmative action report monthly to ensure compliance and track diversity initiatives.

Logged in every employment application, termination, promotion, transfer and all new hires to be sent to corporate.

Supported special functions by coordinating logistics and resources.

Assisted with getting medicare notifications signed by all medicare patients on a daily basis, filed each letter in the patients medical chart.

Helped in the MCSO Women's Center, entered newborn Hep B immunizations into the OSIIS website for recording.

• Maintained functional equipment and monitored systems.
• Worked audit trails, performed daily balancing procedures.
• Reviewed daily, weekly, and EOM log reports to ensure accuracy and compliance.
• Balanced and closed out the log system each month.
• Input medicare/medicaid payments into the system.
• Conducted monthly charge audits on department audit trails to verify accuracy and identify discrepancies.
• Looked for errors and reported all findings to the Chief Financial Officer.
• Distributed daily, weekly, monthly reports, balanced and distributed census.
• Entered patient charges and posted other transactions to patient accounts.
• Same functions as Computer Operator Level 1 but included maintaining medicare/medicaid log system.
• Prepared and distributed financial reports to Executive Director of Finance prior to second close for timely decision-making.
• Prepared back up tapes for servers as needed.
• Helped in the medical records department, pulled charts, checked charts in and out, checked ER charts for signatures.
• Assisted with organizational tasks to streamline workflow.

• Led team and oriented new employees to ensure smooth transitions and effective onboarding.
• Supervised staff as substitute shift manager, maintaining workflow and team morale.
• Totaled cash registers and efficiently closed store, ensuring accurate financial reporting at day's end.
• Cooked and presented meals in a fast-paced restaurant environment.