Shana Rubanava
Staten Island
Overview
4
4
years of professional experience
Work History
Barista
Americano Cafe
02.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Server
Astoria Riverside
04.2021 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Marriot Hotel
01.2021 - 04.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Science - Computer Science
Borough of Manhattan Community College
New York, NY06-2027
Bachelor - Language Interpretation And Translation
Belarussian State University
Minsk, Belarus06-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cleanliness
- Exceptional customer service
Languages
Russian
Native or Bilingual
Polish
Limited Working
Timeline
Barista
Americano Cafe
02.2024 - Current
Server
Astoria Riverside
04.2021 - 08.2023
Server
Marriot Hotel
01.2021 - 04.2021
Associate of Science - Computer Science
Borough of Manhattan Community College
Bachelor - Language Interpretation And Translation
Belarussian State University