Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shana Rubanava

Staten Island

Overview

4
4
years of professional experience

Work History

Barista

Americano Cafe
02.2024 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Server

Astoria Riverside
04.2021 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server

Marriot Hotel
01.2021 - 04.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associate of Science - Computer Science

Borough of Manhattan Community College
New York, NY
06-2027

Bachelor - Language Interpretation And Translation

Belarussian State University
Minsk, Belarus
06-2022

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cleanliness
  • Exceptional customer service

Languages

Russian
Native or Bilingual
Polish
Limited Working

Timeline

Barista

Americano Cafe
02.2024 - Current

Server

Astoria Riverside
04.2021 - 08.2023

Server

Marriot Hotel
01.2021 - 04.2021

Associate of Science - Computer Science

Borough of Manhattan Community College

Bachelor - Language Interpretation And Translation

Belarussian State University

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Shana Rubanava