Shana Shurson
Maple Plain,MN
Summary
Organized and creative problem solver with a meticulous attention to customer service. Demonstrating a kind, compassionate, and team-oriented approach, open-mindedness towards challenges and changes, always striving to enhance service quality. Highly sensitive to the importance of confidentiality, ensuring utmost privacy and security in all professional interactions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Classroom Para-educator/Tutor
Orono Public Schools
11.2011 - Current
- Supervised 6 para-educators, ensuring effective classroom support and collaboration.
- Developed and facilitated monthly meetings to enhance team communication and performance.
- Monitored student progress and adjusted instruction to meet individual needs.
- Working with school psychologists developing programs to promote personal character and respect for the students
- Served on various school committees focused on improving policies or procedures related to academics, safety, or equity issues – driving positive change at an institutional level.
Seasonal Recreation Survey Assistant
Three Rivers Park District
05.2018 - 08.2024
- Contributed to successful survey projects through precise data collection and analysis.
- Executed visitor counts at different trail locations to assess and document trail usage.
- Collect data to support the planning and development departments
Director of Early Childhood Ministries
Wayzata Community Church
02.2013 - 08.2017
- Developed and implemented three annual community events and two additional preschool classes to improve and expand the Early Childhood program.
- Developed and wrote curriculum for events and classes, ensuring alignment with ministry goals.
- Supervise a team of 25 childcare workers overseeing hiring, scheduling, and payroll
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Cultivated strong relationships with families to enhance community engagement.
Performance Assurance Analyst/Appeals Specialist
Sedgwick CMS
09.2002 - 02.2010
- Performed comprehensive analysis of medical records and claimant interviews to evaluate eligibility for short-term and long-term disability benefits for General Electric and United Health Group.
- Conducted comprehensive audits to ensure compliance and identify areas for improvement.
- Prepared detailed appeals for presentation to the appeals board, ensuring clarity and thoroughness.
- Developed comprehensive training programs for employees handling the United Health Group account.
Senior Claims Examiner
Allianz Life Insurance Company
05.2000 - 05.2002
- Analyzed and managed waiver of premium and life insurance benefit claims, ensuring accurate fund distribution.
- Created detailed guidelines for handling new life insurance and waiver of premium claims.
- Cultivated strong client relationships and delivered exceptional customer service.
Education
Bachelor of Arts - Psychology
Ashford University
05.2011
Normandale Community College
Bloomington, MN01.1999
Normandale Community College
Bloomington, MN01.1993
undefined
University of North Dakota
Grand Forks, ND01.1987
High School - undefined
Unity High School
Petersburg, North Dakota01.1985
Skills
- Leadership
- Problem-solving
- Team collaboration
- Time management
- Conflict resolution
- Cultural awareness
- Active listening
- Emotional intelligence
- Diversity and inclusion
- Organizational skills
Certification
- Child Protection Certification
- Medical Terminology Certification
- Anti-Fraud Training, Certification
- Fellow Life Management Institute (FLMI) 280: Principles of Insurance, Life, Health, and Annuities. Life Office Management Association (LOMA)
- Customer Service Certification
- OSHA Certified
- CPR/AED Certification
- Six Sigma Certification
- First Aid Certification
Languages
German
Limited Working
Interests
- Exploring
- Youth Development Programs
- Participate in biking and cross country skiing, as recreational activities to maintain physical fitness
- Growing herbs, vegetables, or fruits in home gardens
- Camping
- Hiking
- Avid Reader
- Kayaking
- Outdoor Recreation
- Running
Timeline
Seasonal Recreation Survey Assistant
Three Rivers Park District
05.2018 - 08.2024
Director of Early Childhood Ministries
Wayzata Community Church
02.2013 - 08.2017
Lead Classroom Para-educator/Tutor
Orono Public Schools
11.2011 - Current
Performance Assurance Analyst/Appeals Specialist
Sedgwick CMS
09.2002 - 02.2010
Senior Claims Examiner
Allianz Life Insurance Company
05.2000 - 05.2002
undefined
University of North Dakota
High School - undefined
Unity High School
Bachelor of Arts - Psychology
Ashford University
Normandale Community College
Normandale Community College
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