Shana Smiling
Columbia
Summary
Highly trusted logistics and operations professional with an active clearance and over a decade of experience supporting U.S. Department of Defense missions in high-risk environments. Demonstrated leadership in coordinating transportation for over 200 personnel, achieving zero mission delays while ensuring strict compliance with DoD access control procedures.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Transportation Supervisor/Operations Manager
Department Of Defense Air Force
Al Udied Air Base
02.2024 - Current
- Escorted third-country nationals (OCNs) and contractors daily, ensuring strict adherence to DoD access control procedures.
- Supervise and coordinate transportation for over 200 military and civilian personnel supporting high-priority missions.
- Managed dispatch operations, preventive maintenance, and accountability for vehicles and equipment valued at over $12,000,000.
- Provide daily safety briefings and enforce accountability protocols, achieving zero mission delays or security incidents.
- Enhanced driver-dispatch communication systems, leading to improved operational efficiency and faster response times.
- Al Udeid Air Base, Qatar
Supply Technician
Bowhead
Fort Jackson
11.2022 - 11.2023
- Coordinated and staged training materials, facilitating efficient daily operations for trainees.
- Coordinated logistics for timely delivery of materials to operational teams.
- Resolved trainee and staff issues promptly, enhancing overall customer service experience.
- Ensured compliance with safety regulations when handling hazardous materials.
- Supported uniform fittings for trainees, improving readiness and reducing resupply delays.
- Coordinated logistics for on-time material delivery, supporting operational teams effectively.
- Delivered effective customer service by quickly resolving trainee and staff issues.
- Maintained a clean, organized, and compliant workspace, contributing to health and safety standards.
Mail Inserter Operator
BlueCross BlueShield of SC
Columbia
01.2022 - 11.2022
- Operated and calibrated high-volume mail inserter machines to process confidential medical documents under HIPAA standards.
- Ensured 100% compliance with data privacy, quality control, and accuracy requirements.
- Reduced downtime by independently troubleshooting and resolving technical malfunctions.
- Oversaw delivery, packaging, and shipment of materials from warehouse to customer locations, ensuring timely arrival and compliance with service standards.
- Managed inventory counts in internal supply chain systems, maintaining accuracy to support operational needs.
- Coordinated transportation logistics, optimizing routes for timely and efficient product distribution.
- Developed shipping schedules to optimize route efficiency and reduce delays.
Postal Clerk
Vectrus/ Army
Camp Arifjan
05.2019 - 12.2021
- Resolved customer inquiries and financial transactions with accuracy and professionalism.
- Conducted ID verification and screening to enhance facility access control.
- Processed secure U.S. military mail in compliance with MPSA and USPS regulations.
- Resolved customer inquiries and financial transactions, ensuring accuracy and professionalism.
- Coordinated with customs and security teams to identify and intercept prohibited or suspicious shipments.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Negotiated contracts with shipping and freight companies to secure lower transportation costs.
Quality Assurance Technician
Pure Power Technologies
Columbia
05.2018 - 06.2019
- Ensured defect-free production by identifying discrepancies and coordinating corrections with engineers.
- Ensured defect-free production by identifying discrepancies and collaborating with engineers on corrective actions.
- Performed precision inspections on manufactured fuel system components using advanced measuring tools.
- Executed tests on materials and components for performance standards.
- Conducted root cause analysis on defective parts, recommending corrective actions to prevent future defects.
- Developed and implemented inspection procedures for incoming materials, enhancing quality assurance processes.
- Contributed to improved production processes, reducing material waste and enhancing efficiency.
Warehouse Lead
Home Depot Distribution Center
Columbia
08.2016 - 05.2018
- Coordinated unloading, sorting, and storage of large freight shipments, enhancing accuracy through barcode systems.
- Coordinated team activities and assignments to optimize workflow efficiency.
- Maintained high accuracy in inventory tracking and order fulfillment, meeting all shipping deadlines.
- Coordinated unloading, sorting, and storage of large freight shipments using barcode systems.
- Oversaw daily warehouse operations, enforcing safety protocols to maintain a secure work environment.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Updated inventory records promptly, ensuring real-time accuracy for order fulfillment.
- Performed cycle counts to verify physical stock against system-generated data.
Postal Clerk / Administrative Officer
Worldwide Language Resources, LLC
09.2012 - 10.2016
- Ensured secure APO/FPO mail operations for DoD personnel, contractors, and allied forces, enhancing mail integrity.
- Conducted escort and access control duties in restricted mail facilities.
- Maintained compliance with DoD and USPS standards for controlled and registered mail.
- Facilitated onboarding and processing of new hires through ID verification and records management, streamlining entry procedures.
- Coordinated shipment logistics for bulk transfers using forklifts and pallet jacks, optimizing transport processes.
- Afghanistan (Bagram, Kandahar, Shindand)
Computer Numerical Control (CNC) Operator / Team Lead
FN Manufacturing, LLC
Columbia
09.2008 - 12.2011
- Supervised a 14-member team of CNC operators producing precision firearm components for U.S. and allied forces.
- Maintained production quality by adhering to technical drawings and inspection protocols, resulting in consistent precision.
- Performed quality checks with micrometers, gauges, and measuring instruments to ensure adherence to specifications.
- Trained junior machinists in CNC operations and safety compliance, improving team technical accuracy and operational readiness.
Education
Diploma -
Lakewood High School
Sumter, SC05-1998
Some College (No Degree) - Logistics and Supply Chain Management
Central Carolina Technical College
Sumter, SC07-2026
Skills
- Access control
- Facility surveillance
- Transportation coordination
- Secure Facility Monitoring & Surveillance
- Security compliance
- Training leadership
- Equipment management
- Client relations
- Transportation efficiency
- Logistics management
- High-risk operations
- Vehicle Fleet Management
Certification
- Osha 30
- Material Handling Equipment (MHE) Certified
- Computer Numerical Control (CNC) Operation and Maintenance Training
- Active Shooter Awareness (DoD)
- Hazmat
- Mail Handling certified
- Certified Logistic Technician
Awards
- Recognized for exceptional leadership and mission support in multiple OCONUS roles.
- Commended by supervisors for zero-loss equipment accountability and flawless compliance with DoD security requirements.
- Consistently praised for professionalism, integrity, and dedication to mission success.
Security Clearance
Active Secret Clearance
Accomplishments
- Volunteer Award 2026
Timeline
Transportation Supervisor/Operations Manager
Department Of Defense Air Force
02.2024 - Current
Supply Technician
Bowhead
11.2022 - 11.2023
Mail Inserter Operator
BlueCross BlueShield of SC
01.2022 - 11.2022
Postal Clerk
Vectrus/ Army
05.2019 - 12.2021
Quality Assurance Technician
Pure Power Technologies
05.2018 - 06.2019
Warehouse Lead
Home Depot Distribution Center
08.2016 - 05.2018
Postal Clerk / Administrative Officer
Worldwide Language Resources, LLC
09.2012 - 10.2016
Computer Numerical Control (CNC) Operator / Team Lead
FN Manufacturing, LLC
09.2008 - 12.2011
Diploma -
Lakewood High School
Some College (No Degree) - Logistics and Supply Chain Management
Central Carolina Technical College