Shana Whitehurst
Virginia Beach,VA
Summary
Hard-working professional with 20 + years of experience and a proven knowledge of customer service.Aiming to leverage my skills to successfully fill the Clerical role with your business..
Overview
22
22
years of professional experience
Work History
Deputy Clerk
Virginia Beach General District Court
Virginia Beach, VA
06.2022 - Current
- Prepared daily dockets and updated case information in the court's management system.
- Assisted the public with case processing at the Front Counter.
- Collected payment from clients for court fees and services.
- Making phone calls to attorney offices
- Processing Protective Orders
- Processing Warrants, Unlawful Detainer, Garnishments
- Processing writs, show causes, interrogatories
- Managed incoming and outgoing mail for the office.
Server
Uno Pizzeria & Grill
Norfolk, Virginia
11.2003 - 04.2024
- Delivered friendly service to create positive guest dining experiences.
- Took accurate orders to support high levels of customer satisfaction.
- Managed cash register and processed customer payments efficiently.
- Kept tables and dining areas clean to ensure a welcoming atmosphere.
Insurance Coordinator
LWSS Family Dentistry
Chesapeake, Virginia
05.2018 - 06.2022
- Managed patient insurance verification and pre-authorization processes efficiently.
- Validated insurance and advised patients of benefits and coverage.
- Assisted patients with understanding their insurance coverage and payment options clearly.
- Coordinated patient appointment schedules efficiently.
- Completed end-of-day balancing tasks for office operations.
Administrative
Young Family Dentistry
Virginia Beach, Virginia
01.2014 - 05.2018
- Supervised departmental staff to ensure efficient operations.
- Check patients in and out
- Verify insurance and enter updated information
- Gathered outstanding balances from patients to ensure account accuracy.
- Discuss next treatment for patients and provide their options
Education
Dental Assistant -
Everest College
Virginia Beach, VA12-2009
Medical Certificate - Medical Adminstration
Tidewater Community College
Virginia Beach, VA12-2007
Skills
- Court management
- Case processing
- Document preparation
- Computer skills
- Time management
- Multitasking
- Customer service
Timeline
Deputy Clerk
Virginia Beach General District Court
06.2022 - Current
Insurance Coordinator
LWSS Family Dentistry
05.2018 - 06.2022
Administrative
Young Family Dentistry
01.2014 - 05.2018
Server
Uno Pizzeria & Grill
11.2003 - 04.2024
Dental Assistant -
Everest College
Medical Certificate - Medical Adminstration
Tidewater Community College