Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alondra Williams

Lawrenceville,GA

Summary

Self-motivated Digital Court Reporter bringing extensive background in transcription and administrative roles within legal settings. Highly-knowledgeable individual with AAERT Certified Electronic Reporter certification employing strong work ethic, strict adherence to confidentiality and in-depth understanding of legal terminology.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Deputy Clerk

Fulton County Courthouse
07.2023 - Current
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Performed routine data entry or document management.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.

Housing Processor

Georgia Department Of Community Affairs/ DCA
07.2022 - 07.2023
  • Taking 80+ high volume outbound and inbound calls from applicants, to resolve any issues. Communicate with tenants via portal
  • Responding to questions posed by applicants regarding their eligibility, required documentation, and/ or how to complete applications as needed.
  • Accessing and using online application portal to review applications for rental and utility assistance.
  • Calculating and approving financial payments for Team Lead final approval.
  • Ensuring all required documentation is complete and accurate.

Member Services Representative

PSCU, Remote
05.2021 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Pre-K Teacher

Sunshine House Early Learning Center
05.2020 - 04.2021
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.

Special Education Paraprofessional

Gwinnett County Schools
01.2017 - 05.2020
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Created positive and inclusive classroom environment by helping students develop social skills and relationships.
  • Supported teacher in development of individual learning strategies.
  • Interacted physically and verbally with students throughout each day.
  • Oversaw class of students in absence of instructor.
  • Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.

Accounting Clerk

Gwinnett Technical College
07.2018 - 02.2020
  • Prepare daily bank deposits verifying amounts against the computer reports
  • Managing communication with debt collection agencies and accessing accounts.
  • Maintained 1,000+ accounting records utilizing in-house and client systems.
  • Handled direct payments, reconciled credit card receipts and prepared deposits.
  • Supplemented office staff by assisting with scanning, photocopying, faxing and computer input.
  • Used spreadsheets and databases to develop and maintain records..
  • Answered and managed 50+ incoming and outgoing calls while recording accurate messages for distribution to office staff.

Resident Assistant

University Of West Georgia/Residence Life
07.2014 - 10.2018
  • Supervised daily activities and provided assistance to staff.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.


Education

No Degree - Digital Court Reporting

The Court Reporting Academy
Cocoa, FL
02.2024

Bachelor of Arts - Education

Western Governors University
Salt Lake City, UT
11.2021

Skills

  • Customer Relationship Management
  • Database Uploading
  • Data Collection
  • Government Standards
  • Processing court documents
  • Legal/Court Processes
  • Courteous demeanor
  • Court hearing support
  • Digital File Organization
  • Legal terminology proficiency
  • Court Transcription

Certification


  • AAERT Licensed Certified Electronic Reporter, February 2024

Timeline

Deputy Clerk

Fulton County Courthouse
07.2023 - Current

Housing Processor

Georgia Department Of Community Affairs/ DCA
07.2022 - 07.2023

Member Services Representative

PSCU, Remote
05.2021 - 07.2022

Pre-K Teacher

Sunshine House Early Learning Center
05.2020 - 04.2021

Accounting Clerk

Gwinnett Technical College
07.2018 - 02.2020

Special Education Paraprofessional

Gwinnett County Schools
01.2017 - 05.2020

Resident Assistant

University Of West Georgia/Residence Life
07.2014 - 10.2018

No Degree - Digital Court Reporting

The Court Reporting Academy

Bachelor of Arts - Education

Western Governors University

Similar Profiles

CREATE PROFILE
Alondra Williams