EUGENE D. GRAYER
Nashville,TN
Summary
Seeking the opportunity to exhibit my ability to be self-motivated and hard-working with diverse populations, as well as demonstrating my ability as high-energy and self-starting with the capacity to develop and establish efficiency in highly productive workforces. Versatile Deputy Clerk with expertise in client relations and strong. Bringing extensive background in office administration and related roles. Adept at drafting court documents and maintaining organizational records with accuracy.
Overview
11
11
years of professional experience
Work History
Deputy Clerk
Davidson County Criminal Court
Nashville, TN
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations.
- Attended relevant board and committee meetings and work sessions and prepared minutes of assemblies to maintain transparency of office.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Team Leader
TriWest
Nashville, TN
09.2015 - 08.2018
- Utilized with proficiency various software procedures and applications in the VA program under the TriWest system
- Provided education, support, and troubleshooting processes to clientele by gaining knowledge about the details of their specific issue, assisting the customer through troubleshooting methods; addressing any issues they may have with appointments; and redirecting the call to technical support if necessary.
- Implemented new working processes to deliver multiple improvements.
- Positioned as go-to person for up to 30 staff members, troubleshooting complex administrative and training issues promptly.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Pharmacy Technician
Walgreens Pharmacy
Nashville, TN
03.2009 - 12.2016
- Performed duties of prescription requirements with proper handling of private patient information for processing insurance claims and pharmacy record keeping
- Peer trainer for new employees
- Responsible for resetting advertisements, conducting inventories, and ordering supplies and medications for Pharmacy/store
- Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical need as require as a technician
- Knowledgeable of pharmacy law, ethics, medical terminology, medication dosage calculation, HIPPA regulations, pharmacy administration, and other required topics.
Education
High School Diploma -
Father Ryan High School
Bachelor of Business Administration -
Tennessee State University
Nashville, TNSkills
- Record Sorting and Filing
- File and Database Management
- Confidential Data Protection
- Professional Correspondence
- Records Management Software
- Customer Satisfaction
- Google Drive
- Outgoing Mail Preparation
- Spreadsheet Development
- Materials Organization
- Office Supply Management
- Stocking and Replenishing
- Data Gathering
- Clerical Support
- Investigating Variances
- Data Recording
- Mail Processing
- Courtroom Procedures
- Critical Thinking
- Schedule Management
- Customer Inquiries
- Organizational Management
- Microsoft Applications
- Customer Relationship Management
Timeline
Team Leader
TriWest
09.2015 - 08.2018
Pharmacy Technician
Walgreens Pharmacy
03.2009 - 12.2016
Deputy Clerk
Davidson County Criminal Court
High School Diploma -
Father Ryan High School
Bachelor of Business Administration -
Tennessee State University