Trenice Jenkins
Deputy Docket clerk
New Orleans,LA
Summary
Detail-oriented professional with extensive experience in document management and customer service. Proven ability to ensure compliance with legal standards while maintaining confidentiality and providing exceptional support to clients.
Overview
27
27
years of professional experience
Work History
Deputy Clerk
Orleans Parish Sheriff's Office
New Orleans, LA
06.2018 - Current
- Managed court documents and filings to ensure compliance with legal standards.
- Coordinated scheduling for court appearances, optimizing resource allocation.
- Assisted law enforcement personnel by processing inmate records efficiently.
- Maintained accurate case management systems for streamlined information retrieval.
- Supervised junior clerical staff, providing guidance and performance feedback.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Prepared detailed reports for internal use or submission to regulatory agencies as required by law or requested by supervisors.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
- Processed incoming and outgoing mail and packages according to established procedures.
Security Officer
Edifice Protection Group
New Orleans, LA
01.2012 - Current
- Monitored premises to prevent unauthorized access and maintain safety protocols.
- Conducted regular patrols to identify and address security vulnerabilities.
- Responded promptly to incidents, ensuring swift resolution and minimal disruption.
- Collaborated with law enforcement during investigations and emergencies.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Enhanced overall security awareness among staff through informative presentations on personal safety measures.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Completed full building and grounds patrols every 3 hours to spot and investigate concerns.
- Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
- Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
- Improved response time to incidents through effective communication with team members and use of security equipment.
- Implemented security measures for special events, ensuring guest safety and minimal disruptions.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
Security Supervisor
International Security Management Group Inc.
New Orleans, LA
01.2005 - 01.2012
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
- Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
- Assisted in the development of security plans for special events, coordinating with multiple departments to ensure seamless execution.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Managed security staff rotation for position coverage on breaks.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Recorded daily security occurrences in site assignment log.
- Performed security investigations and reported findings to client management.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Assessed electronic security systems and reported malfunctions.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Substitute Teacher
Orleans Parish School Board
New Orleans, LA
09.2001 - 08.2005
- Implemented lesson plans to ensure continuity of education during teacher absences.
- Adapted instructional materials for diverse learner needs and classroom environments.
- Managed classroom behavior effectively, fostering a positive learning atmosphere.
- Collaborated with regular teachers to align on curriculum and student progress.
- Built strong relationships with students, parents, and colleagues to promote a positive learning environment.
- Implemented differentiated instruction strategies for students with varying abilities, fostering an inclusive classroom environment.
- Provided individualized support for struggling students by offering extra help sessions and modifying lesson plans to suit their needs.
- Boosted student engagement and participation through the implementation of interactive learning techniques.
- Promoted critical thinking skills by incorporating problem-solving activities into daily lessons.
- Enhanced student comprehension by employing various teaching methods and tools, such as group activities and visual aids.
- Participated in professional development opportunities to stay current on best practices in education and enhance teaching skills.
- Developed creative lesson plans that catered to diverse learning styles, ensuring all students had equal opportunities for success.
- Improved overall classroom management by establishing a consistent routine and implementing clear expectations for behavior.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
- Documented student progress and provided regular updates to parents.
- Monitored student behavior and administered discipline as needed.
- Assisted students in mastering subject material and preparing for tests.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Developed creative instructional strategies to keep students engaged and motivated.
- Developed lesson plans to align with grade-level standards and objectives.
- Collaborated with other educators to plan and review instruction.
Charity Hospital
Switchboard Operator
New Orleans, LA
10.1999 - 11.2001
- Operated switchboard to manage incoming calls and direct inquiries efficiently.
- Coordinated communication between departments to ensure timely information flow.
- Assisted patients and visitors with inquiries, enhancing customer service experience.
- Trained new staff on switchboard operations and protocols for optimal performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Documented and detailed calls and complaints using call center's CRM database.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Clerical/Administrative Assistant - Clerical And Administrative Assistant
Urban League
New Orleans, LA06-2000
High School Diploma -
Booker T. Washington Senior High School
New Orleans, LA04-2000
Certified Nursing Assistant - Nursing Assistant
Coastal College
New Orleans04-1999
Skills
- Filing systems
- Document preparation
- Policy enforcement
- Legal terminology
- Report generation
- Calendar management
- Prioritization
- Telephone etiquette
- Cash handling
- Administrative tasks
- Customer satisfaction
- Proficient in word, excel, and wordperfect technology
- Mail handling
- Document management
- Schedule and calendar management
- Cash management
- Administrative support
- File maintenance
- Database entry
- Record preparation
- Handling payments
- Records retrieval
- Verbal and writing communication
- Scanning and copying
- Confidentiality
- Flexible and adaptable
- Customer communication
- Professional and mature
- Record sorting and filing
- Data entry
- Creative thinking
- Microsoft office
- Office supply management
- Data recording
- Scheduling
- Office machine operation
- [Software] proficient
Timeline
Deputy Clerk
Orleans Parish Sheriff's Office
06.2018 - Current
Security Officer
Edifice Protection Group
01.2012 - Current
Security Supervisor
International Security Management Group Inc.
01.2005 - 01.2012
Substitute Teacher
Orleans Parish School Board
09.2001 - 08.2005
Charity Hospital
Switchboard Operator
10.1999 - 11.2001
Clerical/Administrative Assistant - Clerical And Administrative Assistant
Urban League
High School Diploma -
Booker T. Washington Senior High School
Certified Nursing Assistant - Nursing Assistant
Coastal College