Shayla Hanshaw
Summary
Detail-oriented Deputy Clerk with extensive experience in legal documentation and court procedures. Streamlined filing systems and improved record-keeping practices enhanced operational efficiency. Proven ability to manage high-volume case loads while maintaining confidentiality and fostering effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy Clerk
Roane County Courthouse
Spencer
04.2023 - Current
- Managed court paperwork and documents, ensuring accurate processing and compliance with legal standards
- Processed legal documents for court proceedings and ensured proper filing.
- Scanning/filing documents through e-filing system to their designated cases
- Delivered exceptional customer service, ensuring positive experiences for court visitors
- Assisted with jury selection, preparing and organizing paperwork to facilitate efficient jury duty operations
- Processing bond paperwork for bond releases
- Assisted the public with inquiries regarding court services and procedures.
- Managed case files by organizing, updating, and archiving documents efficiently.
- Communicated with attorneys and judges to facilitate case management effectively.
- Maintained confidentiality while handling sensitive information in legal cases.
- Responsibilities of accepting payments for probation/court costs associated with cases and paying out to places they are assigned to go to
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Ensured that all financial transactions were properly recorded and reported.
- Collaborated with team members to improve workflow and enhance service delivery.
- Managed the front desk reception area; answered telephone calls.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Caregiver
Visiting Angels
11.2022 - 04.2023
- Delivered in-home care, supporting clients with feeding, bathing, cooking, cleaning, and incontinence care, while promptly reporting changes in behavior or health.
- Facilitated daily living activities and personal care needs, ensuring clients’ comfort and dignity.
- Delivered compassionate care while assisting clients in their homes.
- Offered companionship and emotional support, positively impacting client well-being.
- Administered prescribed medications on a timely basis following care plan instructions.
- Prepared nutritious meals according to dietary needs and preferences.
- Maintained a clean and safe environment for clients.
- Enhanced patient outlook and daily living by providing compassionate care.
- Monitored changes in behavior or physical condition and reported them promptly to supervisor.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Personal Care Aid
In Home Health
05.2021 - 11.2022
- Administered medications and monitored client health conditions regularly.
- Documented client progress and reported changes in health status promptly.
- Collaborated with healthcare professionals to coordinate care plans effectively.
- Adapted care strategies to meet individual client needs and preferences.
- Assisted clients with daily living activities and personal hygiene.
- Maintained a clean and safe living environment for clients.
- Provided companionship and emotional support to enhance client well-being.
Behavioral Health Tech.
Westbrook Health Services
08.2019 - 11.2019
- Provided in-home care to mentally disabled clients, assisting with feeding, bathing, cleaning, and personal care. Documented vitals and noticeable changes in behavior or health.
- Observed patient behavior and mental status during daily activities to identify changes and support treatment.
- Observed and recorded patient behavior and mental status throughout daily activities in a clinical setting.
- Tracked patient progress and communicated concerns to healthcare team to ensure timely interventions.
- Assisted in implementing treatment plans under clinical supervision.
- Documented patient progress and reported concerns to healthcare team.
- Ensured a safe and clean environment for patients and staff.
Cashier
Speedway
06.2018 - 01.2019
- Processed customer transactions efficiently and accurately at a busy convenience store.
- Managed cash register operations, ensuring smooth customer service during peak hours.
- Collected payments through cash, checks, and credit cards, ensuring accurate transaction processing.
- Balanced cash drawers at start and end of shifts, maintaining accurate financial records and a clean workspace.
- Assisted customers with product inquiries and provided recommendations for purchases.
Education
High School Diploma -
Roane County High School
Carpentry -
Roane Jackson Technical Center
Skills
- Record management
- Case documentation
- Document processing
- Case processing
- Regulatory compliance
- Collections
- Payment processing
- Cash handling
- Data management
- Data Entry
- Document management
- E-filing systems
- Filing systems
- Mail handling
- Information security
- Financial reporting
- Administrative tasks
- Office administration
- MS Office
- Microsoft Word
- Scanning and copying
- Time Management
- Detail Oriented
- Multitasking
- Client interaction
- Communication
- Customer Service
- Multitasking
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Deputy Clerk
Roane County Courthouse
04.2023 - Current
Caregiver
Visiting Angels
11.2022 - 04.2023
Personal Care Aid
In Home Health
05.2021 - 11.2022
Behavioral Health Tech.
Westbrook Health Services
08.2019 - 11.2019
Cashier
Speedway
06.2018 - 01.2019
High School Diploma -
Roane County High School
Carpentry -
Roane Jackson Technical Center