Summary
Work History
Education
Skills
Timeline
pwb
Shana Williams

Shana Williams

Melbourne,Florida

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Assistant Manager

Pizza Hut
Candler, NC
06 2023 - 04 2024
  • Handled high volume calls in timely manner and placed orders
  • demonstrated a proactive, results-driven, and resilient approach to customer acquisition
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Assistant Manager

Subway
Asheville, NC
05 2013 - 08 2016
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Food Service Worker

SUBWAY®Restaurants
Melbourne florida
10 2024 - Current
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled customer inquiries and suggestions courteously and professionally.

Call Center Representative

Sitel
Asheville NC
06 2017 - 02 2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Identified upselling opportunities to increase revenue generation.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Education

Certificate -

Operation New Hope Ready For Work Training

Culinary Arts -

AB Tech Community College
Asheville, NC

High School Diploma -

Clyde A Erwin High School
Asheville, NC
05.2009

Skills

  • Time Management
  • Ability to work independently
  • Self motivation
  • Strong Written Communication Skills
  • Comfort With Learning and Using Digital Tools
  • Team building
  • Goal Setting
  • Teamwork and Collaboration
  • Excellent Communication
  • Positive Attitude
  • Reliability
  • Onboarding and Orientation
  • Shift Scheduling
  • Attention to Detail
  • Preventive Maintenance
  • Adaptability and Flexibility

Timeline

Assistant Manager

Pizza Hut
06 2023 - 04 2024

Assistant Manager

Subway
05 2013 - 08 2016

Food Service Worker

SUBWAY®Restaurants
10 2024 - Current

Call Center Representative

Sitel
06 2017 - 02 2018

Certificate -

Operation New Hope Ready For Work Training

Culinary Arts -

AB Tech Community College

High School Diploma -

Clyde A Erwin High School

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Shana Williams