Shana Wood
Fishersville ,VA
Overview
22
22
years of professional experience
Work History
FedEx Driver
Canam Transport
Waynesboro, Virginia
10.2022 - Current
- Safely operated delivery vehicle to transport packages to residential and commercial customers on a scheduled route
- Loaded, sorted, and organized packages efficiently for accurate and timely deliveries
- Delivered packages while maintaining high levels of customer service and punctuality
- Scanned and tracked packages using handheld electronic device to ensure real-time updates and proof of delivery
- Maintained a clean driving record and adhered strictly to all traffic laws and FedEx safety protocols
- Communicated with dispatch and customers regarding delivery issues, delays, or special handling requirements
- Performed pre-trip and post-trip vehicle inspections and reported maintenance needs promptly
- Provided exceptional service, answered customer questions, and resolved delivery concerns courteously and professionally
- Lifted packages up to [150lbs] and navigated stairs, driveways, and other obstacles during delivery routes
College Mentor
University of Arizona Global Campus
Chandler, AZ
08.2021 - Current
- Mentoring/Counseling students to ensure their success while attending college.
Legal Assistant/Paralegal
Law Office of Robert Stepniak
Daytona Beach, FL
02.2019 - 11.2020
- Working with clients in both Family and Criminal law.
- Drafting documents, EFiling, Mediation agreements signed.
- Filing hard copies of documents.
- Implementing organization systems and constructive daily work flow.
General Manager (GM)
Hungry Howies
Holly Hill, FL
01.2012 - 09.2019
- Company Overview: Hungry Howies - Holly Hill, FL
- Strengthened company's business by leading implementation.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Hired and trained staff.
- Increased profits by 60% in one year through restructure of business line.
- Hungry Howies - Holly Hill, FL
Line Cook
Applebees
Port Orange, FL
01.2012 - 01.2013
- Company Overview: Applebees - Port Orange
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Verified proper portion sizes and consistently attained high food quality standards.
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
- Trained and received certification as 'Spec-Master.'
- Familiar and 'mastered' every correct ingredient that was used to prepare each food item.
- Management training/Trainer.
- Applebees - Port Orange
Assistant Manager
Pizza Hut
Daytona Beach, FL
05.2005 - 02.2008
- Company Overview: Pizza Hut - Daytona Beach
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Correctly calculated inventory and ordered appropriate supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Prepared for and executed new menu implementations.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Pizza Hut - Daytona Beach
Media Consultant
Backstage Pass Magazine
Daytona Beach, FL
01.2004 - 01.2006
- Company Overview: Backstage Pass Magazine - Daytona Beach
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
- Evaluated consumer reports on a monthly basis.
- Coordinated materials for film festivals and awards such as [Film Festival Name].
- Created shot lists, booked talent and locations and prepared the location and set for shooting.
- Backstage Pass Magazine - Daytona Beach
Education
Master's Degree - Psychology
Ashford University
CABachelor's Degree - Psychology, Sociology, Criminology
Ashford University
CAHigh School Diploma - General High School Curriculum
Charles D Owen
Black Mountain, FLSupervisory References
- Sarah West, Cook, Hungry Howies, swood528@aol.com, 3868719083
- Jason Collins, General Manager, Verizon, 3868984994
- Terra Camburn, Inventory Specialist, PICS, FL, terra.camburn@student.uagc.edu, 3865066248
Summary Of Experience
- Time Management
- Multi-tasking
- Leadership Experience
- Organization
- Teamwork
- Communication skills
- Interpersonal Communication
- Adaptability
- Management Experience
- Critical Thinking
- Patience
- Active Listening
- Conflict Resolution
- Collaboration
- Decision-making
- Data Analysis
- Charismatic
- Creative
- Computer proficient
- Attention to detail
- Empathy
- Positivity
- Work Ethic
- Software Proficient
- Dedicated
- Trustworthy/Dependable
- Technology
- Open-minded
- Expert Culturally sensitive
- Skilled in intake interviewing
- Cognitive Behavioral Therapy
- Case management proficiency
Activities
Charles D Owen, Star Athlete. Varsity, World Series. AAU Traveling teams, Peer Counselor / Mentor
Timeline
FedEx Driver
Canam Transport
10.2022 - Current
College Mentor
University of Arizona Global Campus
08.2021 - Current
Legal Assistant/Paralegal
Law Office of Robert Stepniak
02.2019 - 11.2020
General Manager (GM)
Hungry Howies
01.2012 - 09.2019
Line Cook
Applebees
01.2012 - 01.2013
Assistant Manager
Pizza Hut
05.2005 - 02.2008
Media Consultant
Backstage Pass Magazine
01.2004 - 01.2006
Master's Degree - Psychology
Ashford University
Bachelor's Degree - Psychology, Sociology, Criminology
Ashford University
High School Diploma - General High School Curriculum
Charles D Owen