Thomas Case
Cookeville,TN
Summary
Dynamic professional adept at navigating unexpected challenges to deliver exceptional service. Proven ability to leverage strong communication and problem-solving skills for effective resolution of customer inquiries while aligning with company objectives. Consistent record of maintaining high levels of customer satisfaction and fostering positive relationships, contributing significantly to overall business success. Committed to driving results through a proactive, customer-centric approach that enhances client experiences and supports organizational goals.
Overview
6
6
years of professional experience
Work History
FedEx Driver
Watson Tank Corp.
08.2025 - Current
- Operated various types of commercial vehicles ensuring timely deliveries of products.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance.
- Coordinated with logistics team to optimize delivery routes, reducing fuel consumption.
- Maintained accurate logs of driving hours and vehicle maintenance records.
Customer Service Technician
All Star Pest Control, LLC
06.2019 - 08.2025
- Effectively used and maintained company vehicle.
- Used and maintained company credit card with integrity.
- Completed duties and services associated with full-service pest control company.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
College of Education Office Support, Student Worker
Tennessee Technological University
08.2021 - 05.2025
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
Education
Bachelor of Science - Economics, International Business
Tennessee Technological University
05.2025
Skills
- Problem Solving
- Adaptability
- Teamwork
- Effective Communication
- Time Management
- Autonomy
- Microsoft Word
- Microsoft Excel
Timeline
FedEx Driver
Watson Tank Corp.
08.2025 - Current
College of Education Office Support, Student Worker
Tennessee Technological University
08.2021 - 05.2025
Customer Service Technician
All Star Pest Control, LLC
06.2019 - 08.2025
Bachelor of Science - Economics, International Business
Tennessee Technological University