SHANAE BLACKWELL
Richmond,VA
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
12
12
years of professional experience
Work History
Lead Dental Assistant
Commonwealth Dentistry
01.2020 - Current
- Assist with restorative and surgical procedures including crowns, bridges, implants, extractions, and root canals. Support conscious and IV sedation cases
- Present treatment plans and educate patients on procedures and aftercare
- Manage clinical inventory and case organization
- Schedule and confirm patient appointments to maintain efficient workflow
- Maintain high standards of patient comfort and infection control
Lead Dental Assistant / Front Desk
Apple Tree Dentistry
01.2016 - 01.2020
- chairside assistance for prophylaxis, sealants, restorations, crowns, and impressions
- Managed inventory and clinical setup/breakdown
- Performed front desk duties including:
-Patient scheduling and phone management
-Insurance verification and pre-authorizations
-Payment processing and account management
-Collections follow-up
Administrative Assistant
Faces of Hope
01.2016 - 01.2018
- Assisted with client intake and documentation processing
- Maintained and updated physical and electronic client records
- Coordinated internal meetings and administrative operations
- Served as primary contact for inquiries and directed clients to appropriate departments
Customer Service Representative
Concentrix
01.2014 - 01.2016
- Assisted customers with prior authorization requests
- Managed high-volume inbound calls professionally and efficiently
- Collaborated with internal departments to resolve escalated issues
- Maintained accurate documentation and service records.
Education
Associate of Science -
Brightpoint Community College
Midlothian, VA12.2026
Certified Dental Assistant (CDA) - undefined
Medical Educators
01.2014
Dental Radiography Certification - undefined
Virginia Commonwealth University
01.2014
Diploma - undefined
Monacan High School
01.2010
Skills
- Administrative Operations
- Customer Service Excellence
- Insurance Verification
- Patient Communication
- Patient Education
- Dental Radiography
- Treatment Planning Support
- Chairside Assisting
- Sedation Assistance
- Practice Workflow Coordination
- Clinical Assisting
- Treatment Coordination
- Patient Communication
- Scheduling Optimization
Timeline
Lead Dental Assistant
Commonwealth Dentistry
01.2020 - Current
Lead Dental Assistant / Front Desk
Apple Tree Dentistry
01.2016 - 01.2020
Administrative Assistant
Faces of Hope
01.2016 - 01.2018
Customer Service Representative
Concentrix
01.2014 - 01.2016
Certified Dental Assistant (CDA) - undefined
Medical Educators
Dental Radiography Certification - undefined
Virginia Commonwealth University
Diploma - undefined
Monacan High School
Associate of Science -
Brightpoint Community College