Shanae Johnson

• Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
• Operated with safety and skill to avoid accidents and delays.
• Provided passenger assistance, collected fares and offered schedule and route information.
• Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
• Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
• Transported customers to and from Location.
• Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
• Maintained clean and neat shuttle for passenger comfort.
• Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.

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• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Reported suspicious activities and persons to law enforcement.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

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• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.