Shanae Johnson
Detroit,MI
Summary
Entry-level General Virtual Assistant with hands-on experience supporting administrative tasks, customer communication, scheduling, and data entry in remote environments. Comfortable using a wide range of digital tools to stay organized and meet deadlines. Reliable, detail-oriented, and eager to support teams and business owners with day-to-day operations.
Overview
8
8
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Customer Service /Senior Office Support Assistant
Collab Of Beauty
Oakpark, MI
02.2024 - Current
- Assisted customers with questions and requests
- Maintained accurate records and documentation
- Used Google Workspace and other tools to complete daily tasks
- Followed instructions closely while working independently
General Virtual Assistant / Administrative Support
Array Design
Detroit, Michigan
08.2021 - 02.2024
- Managed inboxes and responded to emails in a timely and professional manner
- Scheduled appointments and maintained calendars
- Entered and updated data accurately in spreadsheets and systems
- Assisted with customer support via email, chat, or phone
- Organized digital files and documents for easy access
Medical Assistant
Omni medical
Sterling Heights, Michigan
07.2019 - 02.2021
- Responsible for assisting two internal medicine physicians in their office Proficiently utilized EMR software to update data. Ensured all incoming calls were routed properly, scheduled appointments and maintained patient information logs of activities for follow up; also responsible for verifying all patient insurance coverage information to process transactions.
Medical Assistant
Henry Ford Hospital
West Bloomfield, Michigan
06.2018 - 01.2019
- Responsible for assisting physicians/ nurses in clinic, answering phones, sorting mail, scheduling appointments, Proficiently utilized EPIC software to update data.
Education
Medical Assistant Training
Everest Institute
Dearborn, MI 04.2017 - 01.2018
Detroit Community High
Detroit, MiSkills
Virtual Assistance
Administrative Support
Email Management
Calendar Scheduling
Data Entry
Customer Service Online Research
File Organization Social Media Support (Basic)
Time Management Remote Communication
Certification
- Medical assistant
Timeline
Customer Service /Senior Office Support Assistant
Collab Of Beauty
02.2024 - Current
General Virtual Assistant / Administrative Support
Array Design
08.2021 - 02.2024
Medical Assistant
Omni medical
07.2019 - 02.2021
Medical Assistant
Henry Ford Hospital
06.2018 - 01.2019
Medical Assistant Training
Everest Institute
04.2017 - 01.2018
Detroit Community High