Shanae N. Cox
Raleigh,NC
Summary
Seeking to contribute my expertise to a dynamic team as an Office Administrator.
Experienced Office Administrator with a proven record of overseeing administrative functions in fast-paced environments. Skilled in optimizing office operations, managing tasks with efficiency, and ensuring a smooth workflow. Strong communicator with excellent organizational and problem-solving abilities. Committed to maintaining high standards of professionalism and delivering exceptional administrative support.
Overview
14
14
years of professional experience
Work History
Staff Coordinator/Office Administrative Assistant
Xeon
Mount Olive, NC
06.2012 - 01.2026
- Coordinated and managed staffing schedules for home care professionals, ensuring adequate coverage for client needs and compliance with regulatory requirements.
- Conducted recruitment efforts, including posting job openings, screening applicants, and conducting interviews to build a qualified pool of caregiving staff.
- Managed the onboarding process for new hires, including completing background checks, verifying credentials, and providing orientation on company policies and procedures.
- Coordinated and participated in team meetings to discuss staffing needs, client updates, and improvements in care delivery.
Dental Receptionist/Hygiene Coordinator
Stovall Dental
Goldsboro, NC
01.2021 - 08.2024
- Assisted the dentist during dental procedures by providing chairside support and anticipating the dentist's needs.
- Prepared treatment rooms for patient examinations, ensuring cleanliness and organization of instruments and supplies.
- Took and developed dental X-rays, maintaining accuracy and adhering to safety protocols.
- Sterilized and maintained dental instruments and equipment to meet infection control standards.
- Managed patient records and updated electronic health records with accurate and current information.
- Educated patients on proper oral hygiene practices and post-treatment care instructions.
- Provided administrative support, including answering phones, handling correspondence, and maintaining patient files.
- Assisted in the development and implementation of office policies and procedures for improved efficiency.
Home Hospice Care
Yvonne Stovall
Goldsboro, NC
01.2020 - 09.2021
- Provided compassionate and personalized care to hospice patients in their homes, ensuring a comfortable and supportive environment.
- Collaborated with a multidisciplinary team, including nurses, physicians, and social workers, to develop and implement comprehensive care plans.
- Assessed and monitored patients' physical, emotional, and psychological needs, adjusting care plans as necessary.
- Facilitated communication between patients, families, and the healthcare team to ensure understanding and collaboration in care delivery.
- Maintained accurate and up-to-date documentation of patient assessments, care provided, and communication with the healthcare team.
Education
Office Administration -
Everest Institute
Chesapeake, VASkills
- Detail Orientation
- Team Leadership and Collaboration
- Conflict Resolution
- Effective Communication and Interpersonal Skills
- Office Coordination
- Staffing coordination
- Recruitment processes
- Onboarding procedures
- Team collaboration
- Patient care
- Infection control
- Electronic health records
- Patient assessment
- Care plan development
- Compliance regulations
- Documentation management
- Chairside assistance
- Administrative support
- Communication skills
- Client education
- Background checks
- Schedule management
- Multidisciplinary teamwork
- Quality assurance
- Policy implementation
- Recruitment and hiring
- Scheduling proficiency
- Decision-making capacity
- Schedule coordination
- Customer service
Timeline
Dental Receptionist/Hygiene Coordinator
Stovall Dental
01.2021 - 08.2024
Home Hospice Care
Yvonne Stovall
01.2020 - 09.2021
Staff Coordinator/Office Administrative Assistant
Xeon
06.2012 - 01.2026
Office Administration -
Everest Institute