Theresa Pollard
Central Point,OR
Summary
Accomplished professional with expertise in customer relationship management and document preparation, honed at Harry and David and The Annex Demonstrated exception communication skills and attention to detail, ensuring seamless operations and client satisfaction. Proven ability to manage high-volume tasks efficiently, contributing to a 20% increase in workflow efficiency. Skilled in team collaboration and multitasking in a fast-paced environment, highly developed communicator with outstanding skills in complex problem-solving, and highly organized Shipping and Receiving Clerk with a comprehensive understanding of logistics, shipping protocols, and inventory control. Demonstrated ability to reconcile shipment orders, prepare invoices, and manage vendor relations effectively. Leveraged skills in problem-solving and time management to streamline operations and improve efficiency in previous roles. Strong team player
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant/Receptionist
Personal Source
Central Point, USA
01.2025 - Current
- Processed payments from defendants using various payment methods while maintaining confidentiality of sensitive information
- Data entry processing fines, payments and setting trials.
Production Worker seasonal worker
Harry & David
Medford, USA
08.2024 - 11.2024
- Operated and maintained production equipment, ensuring efficient and uninterrupted workflow
- Followed standard operating procedures (SOPs) to ensure product quality and consistency
- Assisted in the setup and changeover of production lines as needed
- Monitored inventory levels of raw materials and notified appropriate personnel when supplies were running low
Sales Associate
Macy's
Medford, USA
09.2022 - 06.2024
- Fashion Jewelry sales and a general sales associate, I am responsible for creating a great shopping experience while visiting our store.
- Making sure the customer is informed about savings.
- Directing them and helping them find the items!
- Building a relationship and trust, to be sure they find what they are looking for.
- Focused on building my client and following up when there is a sale.
- Receiving new merchandise and logging accurately.
- Set ad sales.
- Daily counting of Inventory, reporting to management of any problem shortages.
- Met Daily goals for department.
Escrow Assistant
Fidelity National Title
Walnut Creek, USA
09.2018 - 01.2022
- Escrow duties, including Sale and refinance transactions.
- Worked closed with all parties to ensure a smooth transaction.
- High volume desk.
- Multi-tasking between files.
Shipping and Receiving Clerk
The Annex
San Leandro, USA
11.2005 - 11.2018
- Handled over 50 customer accounts.
- Ensured they received their coffee orders.
- Fast paced, answered emails, phones and in person.
- Very high stress, fast paced.
- Had to meet AM deadlines for shipping.
- Maintained management system
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables with cross-functional teams.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Onboarded new team members to integrate into organization.
- Maintained accurate records of all customer interactions in the CRM system.
- Created comprehensive reports on account performance and presented them to senior management.
Education
High school or equivalent -
Concord High School
Concord, CASkills
- Communication skills
- Order fulfillment
- Effective communication
- Document preparation
- Detail orientation
- Team collaboration
- Customer relationship management
- Shipping logistics
- Time management
- Barcode scanning
- Shipping procedures
- Labeling accuracy
- Multitasking capacity
- Attention to detail
Certification
- OLCC Service Permit
- Driver's License
- Food Handler Certification
Timeline
Office Administrative Assistant/Receptionist
Personal Source
01.2025 - Current
Production Worker seasonal worker
Harry & David
08.2024 - 11.2024
Sales Associate
Macy's
09.2022 - 06.2024
Escrow Assistant
Fidelity National Title
09.2018 - 01.2022
Shipping and Receiving Clerk
The Annex
11.2005 - 11.2018
High school or equivalent -
Concord High School