Chloe Schultz
Wesley Chapel
Summary
Dynamic professional with extensive experience in lead front desk staff and office administration at Elevated Estates. Proven ability to enhance guest relations and streamline processes, achieving improved efficiency. Skilled in payment processing and adept at problem-solving, fostering positive interactions and loyalty among clients. Committed to delivering exceptional service and supporting team success.
Overview
7
7
years of professional experience
Work History
Lead Front Desk Receptionist/Office Administrative Assistant
Elevated Estates: The Edwinola
03.2024 - Current
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Collected room payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Completed all tasks in compliance with company policies and procedures.
BDC Cashier/Internal Service Advisor
AutoNation, Mercedes Benz of Wesley Chapel
09.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Wrote up Repair Orders and Closed the tickets after being completed.
- Worked side-by-side with the Used Car Manager and the Director of Service.
- Completed all the Service Departments invoices.
- Answering high call volumes and scheduling there appointments.
- Participated in professional development opportunities to stay current on industry trends and best practices in automotive service management.
- Facilitated ongoing communication between customers and technicians during repair process, keeping all parties informed on progress updates.
- Investigated customer complaints to identify cause of malfunctions.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Overnight Stock Associate
Walmart
07.2022 - 09.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Maintained neat, organized stockroom free of hazards.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Membership Staff/Summer Camp Counselor
Tampa Metropolitan Area YMCA
05.2020 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Implemented camp activities fostering physical, social, and emotional growth.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Administered first aid quickly to provide health and safety to campers.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Coordinated with local organizations to arrange educational field trips, broadening campers' horizons.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Organized and executed promotional events to raise awareness and attract new members, significantly boosting sign-ups.
- Collaborated with team members to achieve monthly sales targets and consistently exceeded expectations.
Customer Service Representative/ Meal Prep
Dominos's Pizza
05.2018 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Food Line preparation and cooked food
- Streamlined meal prep process, cutting down food waste significantly.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Education
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL06-2022
Skills
- Customer service
- Office administration
- Reservation management
- Payment processing
- Time management
- Communication skills
- Problem solving
- Sales support
- Guest relations
- File management
- Travel arrangements
- Problem-solving skills
- Multitasking and organization
Timeline
Lead Front Desk Receptionist/Office Administrative Assistant
Elevated Estates: The Edwinola
03.2024 - Current
BDC Cashier/Internal Service Advisor
AutoNation, Mercedes Benz of Wesley Chapel
09.2022 - 03.2024
Overnight Stock Associate
Walmart
07.2022 - 09.2022
Membership Staff/Summer Camp Counselor
Tampa Metropolitan Area YMCA
05.2020 - 07.2022
Customer Service Representative/ Meal Prep
Dominos's Pizza
05.2018 - 05.2020
High School Diploma -
Wesley Chapel High School
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