Shanae Praileau
Charlotte,NC
Summary
Dedicated human resource professional with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Crew Manager
Vineyard Vines
Charlotte, NC
03.2026 - Current
- Managed daily crew operations to ensure efficient workflow in retail environment.
- Trained new team members on customer service standards and product knowledge.
- Assisted in maintaining visual merchandising standards to enhance store presentation.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction.
- Monitored inventory levels and collaborated with team to manage stock replenishment.
- Implemented operational improvements that streamlined daily processes and enhanced team productivity.
- Established positive relationships with clients, fostering long-term partnerships for future projects.
- Streamlined inventory management processes, reducing waste while maintaining optimal stock levels for essential supplies at all times.
- Mentored new crew members, ensuring their smooth integration into the team and accelerating their learning process.
- Managed schedules, budgets, and resources efficiently to ensure project completion within established timeframes.
Guest Services Manager
Altard State
Charlotte, NC
10.2025 - 03.2026
- Assists in managing daily operations to ensure exceptional guest experiences.
- Collaborates with team members to resolve guest inquiries and concerns promptly.
- Executed training sessions for new staff on customer service protocols and standards.
- Experience supporting payroll transitions or implementations
- Knowledge of multi-vendor payroll and HR systems
- Consulting or client-facing advisory experience
- Serve as the primary point of contact during onboarding
Store Manager
Claires
Charlotte, NC
05.2025 - 09.2025
- Processed assessments, documentation, configuration guidance, and transition planning to ensure employees are successfully onboarded and positioned for long-term success.
- Processed payroll operations, workflows, policies, and procedures.
- Primary point of contact during onboarding
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Managed inventory levels, implementing effective stock control measures to minimize losses.
- Identifies opportunities for process improvement, compliance enhancements, operational efficiencies, and payroll best practices.
- Developed engaging visual merchandising displays, increasing product visibility and sales potential.
Assistant Store Manager
TJX Companies
Monroe, NC
08.2024 - 07.2025
- Assisted in managing daily store operations, ensuring compliance with company policies.
- Coordinated merchandise presentation to enhance customer engagement and sales performance.
- Executed inventory management processes, optimizing stock levels and reducing shrinkage.
- Trained and mentored new team members on operational procedures and customer service standards.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Serve as the primary point of contact during onboarding
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted in recruiting, hiring and training of team members.
- Managed Payroll Standard Operating Procedures
- Trained and guided team members to maintain high productivity and performance metrics.
Co-Store Manager
Ulta Beauty
Concord, NC
06.2023 - 06.2024
- Led daily store operations to ensure optimal customer service and satisfaction.
- Trained and developed team members to enhance performance and productivity.
- Implemented inventory management strategies to reduce stock discrepancies.
- Analyzed sales trends to drive merchandising decisions and promotions.
- Developed operational processes that enhanced efficiency in inventory replenishment tasks.
- Ensured compliance with company policies, safety regulations, and industry standards in all aspects of store management.
- Streamlined store operations with efficient scheduling, task delegation, and resource allocation.
- Bridged gaps between corporate directives and local implementation by maintaining regular communication with upper management representatives.
- Monitored financial performance indicators to ensure fiscal responsibility while meeting or exceeding budgetary goals.
- Championed employee development initiatives such as ongoing training sessions or workshops to continually enhance staff skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager of Operations
CVS Pharmacy
Harrisburg, NC
10.2022 - 06.2023
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Customer Service Manager
Food Lion
Denver, NC
04.2022 - 12.2022
- Led a team of customer service representatives to enhance service delivery and improve customer satisfaction.
- Developed training programs for new hires, ensuring adherence to company standards and policies.
- Implemented process improvements that streamlined operations and reduced response times for customer inquiries.
- Analyzed customer feedback to identify trends and develop strategies for service enhancement.
- Monitored key performance indicators to assess team effectiveness and drive continuous improvement efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Streamlined support ticket system, reducing response times significantly.
- Implemented comprehensive feedback system to enhance service quality.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
- Collaborated with IT department to streamline customer data management.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Guest Service Manager
Lowes Foods
Lexington, SC
07.2021 - 04.2022
- Streamlined operational processes to improve service efficiency and reduce wait times.
- Implemented training programs focusing on product knowledge and customer engagement techniques.
- Monitored performance metrics, adjusting strategies as needed to meet service excellence goals.
- Monitored staff training, scheduling and shift changes.
- Assisted with revenue management tasks, contributing to the achievement of budgeted targets.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Customer Service Cashier
Publix
North Charleston, SC
04.2010 - 09.2016
- Provided exceptional service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Met customer service goals and exceeded customer expectations.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Business Administration And Management
Trident Technical College
Charleston, SC06-2015
Associate of Applied Science - Business And Managerial Economics
Gaston College
Dallas, NC06-2029
023S8VE-Basic Life Support - Basic Life Support
American Red Cross
Charlotte, NC10-2025
Skills
- Crew leadership
- Worker training
- Safety monitoring
- Preventive Maintenance
- Employee development
- Report preparation
- Meeting management
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Customer satisfaction
- Organizational skills
- Relationship building
- Operational efficiency
- Analytical thinking
- Interpersonal skills
- Operations management
- Recruitment and hiring
- Strategic planning
- Training and onboarding
- Staff training
Accomplishments
- Supervised team of 100 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Basic Life Support, American Red Cross - October 2025- October 2027
Timeline
Crew Manager
Vineyard Vines
03.2026 - Current
Guest Services Manager
Altard State
10.2025 - 03.2026
Store Manager
Claires
05.2025 - 09.2025
Assistant Store Manager
TJX Companies
08.2024 - 07.2025
Co-Store Manager
Ulta Beauty
06.2023 - 06.2024
Assistant Store Manager of Operations
CVS Pharmacy
10.2022 - 06.2023
Customer Service Manager
Food Lion
04.2022 - 12.2022
Guest Service Manager
Lowes Foods
07.2021 - 04.2022
Customer Service Cashier
Publix
04.2010 - 09.2016
Associate of Applied Science - Business And Managerial Economics
Gaston College
No Degree - Business Administration And Management
Trident Technical College
023S8VE-Basic Life Support - Basic Life Support
American Red Cross