Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shanae Robinson

Yonkers

Summary

Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding customer service and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Apps Paramedical
Hartsdale
03.2023 - Current
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Made outgoing calls to clients to schedule medical exams.
  • Handled client and/or agent inquiries on cases and any complaints, providing appropriate solutions.
  • Greeted clients, answered general questions, and directed them to appropriate locations.
  • Assisted in maintaining the office supplies inventory by checking stock to determine inventory levels, shipped out needed supplies to examiners, and placed orders for supplies in the office.
  • Operated in-home computer software, email and fax to send missing or incorrect paperwork from examiners to agents, insurance companies, or laboratories.

Provider Services Representative

Orthonet
03.2020 - 03.2021
  • Answered incoming calls from health care providers and identified the type of assistance caller needed.
  • Completed verification process prior to releasing any protected information.
  • Assisted callers with instructions on authorization process and how to submit authorizations online or by fax.
  • Navigated through multiple system applications to identify the current status and delivered all information in a positive and compassionate manner.
  • Took updated information from provided and forwarded to correct party for changes by email.
  • Completed the documentation necessary to track provider issues.
  • Used Microsoft Word to make minor changes to approved authorization letters.
  • Sent out copies of letter to customers using Right Fax/Fax.
  • Printed and filed all approved adjusted authorization letters.

Debt Collector

Retrieval Masters Creditors Bureau
08.2015 - 05.2019
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Worked in a call center environment handling manual and automatically dialed outbound calls.

Department Manager

Loehmann's Dept.
09.2011 - 02.2014
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

High School Diploma -

Roosevelt High School
631 Tuckahoe Rd, Yonkers NY 10710
06-2005

Skills

  • Team Supervision
  • Problem solving
  • Word processing
  • Administrative support
  • Copying, filing, and faxing
  • Relationship building
  • Complaint resolution
  • Scheduling appointments
  • Decision-making
  • Call center experience
  • Time management
  • Payment processing

References

References available upon request.

Timeline

Customer Service Representative

Apps Paramedical
03.2023 - Current

Provider Services Representative

Orthonet
03.2020 - 03.2021

Debt Collector

Retrieval Masters Creditors Bureau
08.2015 - 05.2019

Department Manager

Loehmann's Dept.
09.2011 - 02.2014

High School Diploma -

Roosevelt High School

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Shanae Robinson