Shanae Villarruel

Work History

Receptionist

Star House

Westerville, OH

08.2025 - Current

Receptionist

Star House

Columbus, OH

08.2025 - Current

Greeted visitors warmly and directed them to appropriate departments.
Managed multi-line phone system, routing calls efficiently to staff.
Scheduled appointments for clients and maintained accurate calendar records.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Assisted with administrative tasks, including filing and data entry support.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Host

Fleming's Prime Steakhouse & Wine Bar

Medina, USA

06.2024 - 08.2025

Greet customers as soon as they walk through the door
Provide guest with accurate wait time estimates during busy periods
Maintain a neat, organized front-of-house environment
Seat guests to ensure ideal speed of service
Assist with opening/closing tasks and side work as needed
Learn food and dessert menu to ensure accurate take out orders
Rotate seating between different stations to ensure even workloads for waitstaff
Answer phones and schedule reservations with large parties

Assessment Representative

Spring Mountain Treatment Center

Las Vegas, USA

01.2021 - 05.2024

Gather relevant medical history and reason for the current visit.
Performs insurance verification when necessary.
Thoroughly explain inpatient treatment services via phone or in-person visit.
Thoroughly explain inpatient admission documents and procedures and obtain signatures.
Document information accurately and protect patient privacy according to HIPPA.
Experience working with a variety of psychiatric and addiction disorders, patient populations, and levels of acuity.
Admit all incoming patients.
Submit nightly census report to administration.
Update external transfers and appropriate bed assignments using the electronic bed board.
Input discharges and assists with taxi services as needed.
Document phone screening forms to ensure the client meets inpatient criteria.
Manage high-volume emails & phone calls regarding a variety of admission and transfers.
Prep and file L2K petitions.
Placed supply orders for intake department and reception.

Receptionist

Desert Winds Hospital

Las Vegas, USA

04.2021 - 04.2024

Assists client upon arrival into the facility giving a warm and welcoming greeting.
Explains new client paperwork and ensures all forms are properly filled out. Input patient demographics in the MEDIK system.
Answer all inquiries while maintaining HIPPA private policy.
Process outgoing mail while distributing incoming mail to the proper mailbox, receive and send outgoing faxes, and notify departments of deliveries.
Perform administrative support tasks; Operate telephone switchboard, Covid screen, route calls, relay messages, and overhead page as needed.
Maintain office supplies
Coordinates schedule for all front desk staff
Trained oncoming staff
Coordinates hiring and selection process in collaboration with Director

Assessment Coordinator

Montevista Hospital

11.2019 - 04.2020

Screening of potential clients.
Verify insurance benefits.
Receive fax and input client info into the medic system.
Upkeep documentation via software.
Assist the clinical director in the coordination of service for clients.
Respond to emergencies and initiate actions as required.
Respond to clients' complaints by communicating with the appropriate department.
Fill out phone screening forms to ensure the client meets admission criteria.
Provide aftercare referrals.
Follow completion of assessment if client fits admit criteria.
Responsible for accurately performing all functions of patient admissions, including reviewing all information with the patient, completing appropriate forms, and copying appropriate insurance cards and photo identification

Lead PBX Operator

Montevista Hospital

Las Vegas, USA

03.2013 - 11.2019

Assists client upon arrival
Explains new patient paperwork and ensures all forms are properly filled out. Inputs patient demographics in the MEDIK system.
Answer all inquiries for clients and walk-in visitors; log incoming visitors.
Process outgoing mail and receive deliveries while distributing mail to the proper mailbox.
Perform administrative support tasks; typing 50 wpm, Operating telephone switchboard, screen, route calls, relays messages, and overhead page when needed.
Coordinates schedule for all front desk staff, responsible for shift coverage for front desk employees.
Updated policies and procedure forms as arise.

Overview

Work History

Receptionist

Receptionist

Host

Assessment Representative

Receptionist

Assessment Coordinator

Lead PBX Operator

Skills

Certification

Relocation

Timeline

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