SHANAE' WASHINGTON
Washington,DC
Summary
Dedicated operations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
School Operations Manager
KIPP DC 48 Hours (bi-weekly)
10.2021 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Appointment Specialty Representative
Walter Reed DoD (Contractor)
07.2020 - 11.2020
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Contributed to regional success through active participation in conferences, workshops, and other networking opportunities.
- Schedule and cancel primary and specialty care medical appointments based on clinic guidance and available appointments within the Composite Health Care System (CHCS).
- Compile information into statistical reports.
- Accurately and courteously schedule appointments in accordance with National Capitol Region (NCR) established standards, policies and business rules, and the IRMAC Protocol Website for (600) plus clinic protocols.
- Maintain a high level of accuracy - less than 1% appointment booking error rate.
Office Manager
Lewis Burke, LLC
04.2018 - 01.2019
- Provided executive level support to CEO, Partner and COO of company (participating in regular meetings with Partners, VP of Finance, Administrative team, and HR Consultant to review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities)
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Administrative Assistant
Access Group
09.2014 - 03.2016
- Collaborated with a team of about 10 and incorporating teamwork/people skills.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
UMUC (Ranstad)
12.2013 - 09.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Automation Clerk
U.S. Army Corps of Engineers (USACE)
05.2009 - 10.2012
- Created detailed reports outlining the impact of implemented automation solutions on overall business operations, informing strategic decision-making among leadership.
- Collaborated with IT professionals to troubleshoot and maintain automation systems, ensuring seamless operations.
- Ensured prompt delivery of important documents by leveraging automated tracking systems, improving timeliness and reliability in communication channels.
- Assisted in completion of multiple projects as needed, to including proofreading documents, conducting basic research, copying and scanning documents, compiling meeting handouts and backup books, verifying attendance of meeting participants, and arranging logistical support
- Managed automated tracking system of correspondence and program-related documents and followed up with staff members to ensure that mail, correspondence, requests, and assignments were completed
- Executed all necessary arrangements for Civil Works Operations and Regulatory (CECW-CO-R) domestic travel, for 30 other employees, making flight and hotel reservations, prepared travel orders and vouchers in U.S
- Army Corps of Engineers Financial Management Systems (CEFMS)
- Greeted and received CECW-LRD/CO visitors, answered telephone calls to include referring callers' non-technical requests for information to appropriate staff and/or taking and delivering messages to staff members who are unavailable.
Education
Year Up, National Capital Region, a Partner of Northern Virginia Community College
McKinley Technology High School
Associate of Applied Science -
Allegany College of Maryland
Cumberland, MDAssociate of Applied Science - Legal Assistant
University of The District of Columbia
Washington, DC12.2021
Prince George's County Community College
12.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Strategic Planning
- Staff Development
- Financial Management
- Customer Service
Accomplishments
- Supervised team of 15-25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully managed daily operations by efficiently assisting with multiple tasks to prioritize safety and enhance productivity.
Academic Excellence
- University of the District of Columbia, 03/01/18, The National Society of Collegiate Scholars
- Year Up, National Capital Region, a Partner of Northern Virginia Community College, 07/01/13, Chris Mello Award for Leadership
Emerging Leaders
I focused on essential leadership skills aligned to KIPP DC core competencies with a focus on leadership identity & strengths, effective communication, time management, performance management and more. I learned how to immediately transfer skills learned in my sessions to manage my interactions with team members. We also had opportunities to reflect on the implementation of these management
practices in subsequent sessions.
Timeline
School Operations Manager
KIPP DC 48 Hours (bi-weekly)
10.2021 - Current
Appointment Specialty Representative
Walter Reed DoD (Contractor)
07.2020 - 11.2020
Office Manager
Lewis Burke, LLC
04.2018 - 01.2019
Administrative Assistant
Access Group
09.2014 - 03.2016
Administrative Assistant
UMUC (Ranstad)
12.2013 - 09.2014
Automation Clerk
U.S. Army Corps of Engineers (USACE)
05.2009 - 10.2012
Year Up, National Capital Region, a Partner of Northern Virginia Community College
McKinley Technology High School
Associate of Applied Science -
Allegany College of Maryland
Associate of Applied Science - Legal Assistant
University of The District of Columbia
Prince George's County Community College
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