Shanae Williams
Philadelphia,PA
Summary
Dynamic professional with extensive experience at The Children's Hospital of Philadelphia, excelling in patient service and insurance verification. Proven ability to enhance operational efficiency and deliver exceptional customer service. Proficient in Epic and skilled in referral coordination, fostering seamless patient transitions while maintaining confidentiality and empowering informed financial decisions.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
The Children's Hospital of Philadelphia
11.2021 - Current
- Managed patient intake, insurance verification, and referral processes to enhance operational efficiency.
- Verified insurance information, collected payments, and scheduled appointments.
- Facilitated patient registration through precise entry of demographic and insurance details into electronic health record systems.
- Coordinated referrals between primary care providers and specialists to ensure seamless patient transitions.
Operations Manager
CVS Pharmacy
01.2017 - 12.2023
- Supervised and directed duties for store crew to enhance operational efficiency.
- Monitored daily cash discrepancies and inventory shrinkage to identify loss prevention opportunities.
- Resolved customer issues to empower employees and uphold high service standards.
- Assisted Store Manager in developing action plans for operational and service enhancements.
Treatment Coordinator
Lifetime Dental
05.2016 - 07.2017
- Delivered exceptional customer service to foster a welcoming environment for patients and families.
- Clarified financial arrangements, empowering patients to make informed payment decisions.
- Explained treatment options, assisting patients in selecting the most suitable choices.
Education
High school or equivalent - General studies
High School of The Future
Philadelphia, PA01.2010
Skills
- Microsoft Office Suite
- Management expertise
- Epic proficiency
- Insurance verification
- Customer service
- Medical insurance knowledge
- Patient registration
- Patient confidentiality
- Office administration
- Referral coordination
- Financial arrangements
Timeline
Patient Service Representative
The Children's Hospital of Philadelphia
11.2021 - Current
Operations Manager
CVS Pharmacy
01.2017 - 12.2023
Treatment Coordinator
Lifetime Dental
05.2016 - 07.2017
High school or equivalent - General studies
High School of The Future
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