Shanaira Austin

Providing clinic based and home-based individual therapy including Evidence Based Treatments, behavior modifications

• Trained in Department of Mental Health Paperwork and Administrative duties
• Utilizing appropriate outcome measures screening tools to assess severity of client's current symptoms and behaviors
• Utilizing and applying Evidence Based Practices for appropriate treatment based on age group and diagnosis
• Utilizing Exym for Electronic Medical Records
• Caseload consist of children and adolescents and adults from 6 history depression or severe mental illness
• Providing consultation and in-services to families and staff in the area of mental health/ behavioral health
• Working closely with a multidisciplinary team including social workers, psychiatrists, psychologists, parents and caregivers to provide consultation, referral, inter-agency coordination and treatment planning
• Providing field base referrals and linkages for mental health services and housing and community resources.
• Provided crisis intervention services, de-escalating high-risk situations and connecting clients with appropriate resources.
• Conducted thorough assessments to diagnose mental health disorders and develop appropriate treatment plans.

• Provide patients with information and counseling and link provide clients referrals and link to community resources and services
• Provided complete documentation of all discharge plans and other case manage services
• Discharge patients with effective after care plans and facilitate practical effective discharge plans for Urgent Care Center Clients
• Demonstrate Knowledge of existing policies and policies and procedures and functions within their parameters
• Working and collaborating directly with interdisciplinary team of MD's, NP's, RN's, MSW's and MFT's.
• Used evidence-based practices such as motivational interviewing to create individualized service plans for clients.
• Administered mental health screenings to clients to determine criteria for mental illness.
• Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting [Number] clients in acquiring needed aid.

• Worked intensively with children and family members to address critical behavioral problems
• Worked collectively in a multidisciplinary team to provide an individualized, and strength-based approach within the wraparound model
• Provided appropriate in-home therapeutic services and interventions based on specific needs of the client and family
• Communicated crisis situations i.e
• (SIR's, Psychiatric hospitalizations, Suspected Child Abuse, etc to supervisor as soon as possible
• Utilized Exym Electronic Medical Records to complete all DMH paperwork.

• Engage and built rapport with customers who were checking-in at the Self-Service Machine (SSM)
• Applied Motivational Interviewing and Problem-solving techniques to resolve a variety of customer services issues
• Provided additional linkage to other resources to customers, to ensure the quality of customer care
• Applied stress reduction tactics to manage passengers that are under a high- level of stress
• Applied cognitive behavioral therapy techniques to help change traveling passengers' negative thought process
• Received American Hero Award from American Airlines March 1, 2018.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Provided individual, group and family treatment targeting students who are at risk of school failure due to social, behavioral, and emotional problems utilizing evidence-based and/or evidence-informed practices
• Maintained treatment plans through professional DMH documentation accordingly to meet students and their family needs
• Utilized electronic health records (Welligent) for documentation pertaining to programmatic requirements, comply with federal, state and Department of Mental Health regulations
• Facilitated school-wide based interventions and individual interventions such as; social-emotional regulation, Domestic violence awareness, guided imagery, peer relationships, etc
• Implemented evidence-based Interventions for individual groups and families to address clinical symptoms of trauma, depression, anxiety and other clinical issues with fidelity and measurable outcome
• Ensured communication between K-12 and their families, with linkages to community providers and resources, as appropriate to coordinate quality care
• Provided community referrals, linkages, and collaborations with District and community resources to address student and family needs.

• Ensured communication between K-6 students and their families, with linkages to community providers and resources, as appropriate to coordinate quality care
• Provided therapeutic treatment, utilizing Cognitive Behavioral therapy, Motivational interviewing, Problem Solving
• Clinically provided individual and group therapy to ensure comprehensive assessments for all students with developmental disabilities such as; ADD, ADHD, and Autism
• Maintained treatment plans through professional DMH documentation accordingly, to meet students and their family needs
• Co-facilitated school-wide based interventions such as; Bullying, Peer relationship conflicts, and social-emotional development.
• Maintained strict confidentiality in accordance with ethical guidelines and legal requirements of the profession.