Shana L. Schroeder
Madison,WI
Summary
Resourceful specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for ensuring success. Proven track record of successfully managing multiple projects and developing creative solutions.
Overview
28
28
years of professional experience
Work History
Medical Communications Specialist - Senior
UW Hospitals & Clinics
08.1996 - Current
- Provide excellent service over the telephone to both internal and external customers including patients, the public, doctors, administrators and others, averaging about 180 calls per shift.
- Use Microsoft works and other computer systems needed for the position. Work on projects to completion as needed.
- Answer emergency phone lines and take needed action quickly.
Education
High School Diploma -
Oregon Senior High School
Oregon, WIAssociate Degree in Nursing - Licensed Practical Nurse
Madison Area Technical College
Madison, WISkills
- Good Customer Relations
- Expert Problem Solving
- Self Motivation
- Interpersonal Skills
- Task Prioritization
- Excellent Communication
Accomplishments
Completed Ironman Wisconsin in 2016 and 2018. Have done 13 full marathons and hope to do more.
13 Marathons and two completed Ironman WI races
Running brings me peace. Finding a way to share it with others while challenging myself has been rewarding. Triathalons created self-empowerment in me, culminating in the full 140.6 mile journey, twice.
Timeline
Medical Communications Specialist - Senior
UW Hospitals & Clinics
08.1996 - Current
High School Diploma -
Oregon Senior High School
Associate Degree in Nursing - Licensed Practical Nurse
Madison Area Technical College
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