Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shanan Lembke

London,ON

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I enjoy working with others in a team environment. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales and Service Specialist

Marriott
London, ON
01.2024 - Current
  • Offered ongoing support to customers after sales by answering additional questions and resolving issues.
  • Employed effective selling techniques by promoting product benefits and influencing decision-makers.
  • Increased profits by upselling and cross-selling to existing customers.
  • Successfully organized reservations for all Marriott hotels globally.
  • Created a safe and reliable experience for customers while assisting them in booking over the phone

Assistant Manager

Reptiland
London, ON
01.2023 - 03.2023
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Help build the zoo for opening day.
  • Managed inventory and procurement of supplies required for daily operations for opening day.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Sales & Scheduling Administrator

Regent Granite & Marble
London, ON
09.2019 - 10.2022
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Engaged with customers to build a trust, loyalty relationship to help drive sales.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Schedule and confirm appointments for everyone in the shop.
  • Answered emails, phone calls relay all messages to correct parties.
  • Open and distribute regular and electronic incoming mail, and other material, and coordinate the flow of information.
  • Order office supplies and maintain inventory.
  • Took care of clients, contracts, and all payments.

Customer Service Cashier

Toys R Us
London, ON
10.2013 - 01.2019
  • Maintained customer service satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Help large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Executed customer service initiatives successfully.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Ensured prompt handling of customer complaints and concerns, with escalation of complex issues to direct supervisor for efficient resolution.

Education

High School Diploma -

John Diefenbaker Secondary School
Hanover,ON
06-2010

Skills

  • Administrator Leadership
  • Virtual system administrator
  • Product scheduling
  • Materials scheduling
  • Inventory Management
  • Retail Merchandising
  • Store Organization
  • Payment Processing
  • Customer Assistance
  • Sales management
  • Upselling and cross-selling
  • Sales and marketing
  • Cash Handling
  • Loss Prevention
  • Engaging with Diverse Customers
  • Exceeding Customer Expectations
  • Reliable and Responsible

Certification

  • WHMIS Certified
  • Smart serve
  • First Aid Certified (2018)

Timeline

Sales and Service Specialist

Marriott
01.2024 - Current

Assistant Manager

Reptiland
01.2023 - 03.2023

Sales & Scheduling Administrator

Regent Granite & Marble
09.2019 - 10.2022

Customer Service Cashier

Toys R Us
10.2013 - 01.2019

High School Diploma -

John Diefenbaker Secondary School

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Shanan Lembke