Shanan Sanford
Moreno Valley,CA
Summary
Proactive managing style with demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
Work History
Manager Assistant
Action Property Management
01.2018 - Current
- Assisted General Manager with 2018-2020 Pool Reconstruction Project.
- Recorded meeting minutes regarding multiple projects: EV Charging Stations, Plumbing, Windows, Aesthetics.
- Assisted General Manager and BODs with SB800 process during the investigation stages.
- Assisted General Manager with daily operational task.
- Performed weekly property inspection walks and noted damages and violations.
- Processed and prepared all architectural applications and submitted data to the off-site third party architect.
- Assisted residents with required residential forms and updated the data to all computer systems.
- Followed up with resident and vendor concerns in person, by phone and email regarding questions pertaining to the Rules and Regulations of the community.
- Noted Regular and Executive meeting minutes and updated the data to Owner's and Board of Director's portal.
- Submitted and processed all invoices for payment.
Leasing Consultant/ Event Coordinator
Action Property Management
07.2014 - 01.2018
- Planned and coordinated all residential monthly parties, events, and book clubs.
- Managed and maintained an annual budget of $12,000 for parties and events.
- Gained sponsorship and funding from local neighboring businesses.
- Picked up all party supplies and catered food from various locations in different neighboring cities.
- Managed and performed all front desk duties while coordinating and arranging event planning tasks.
- Assisted the Move Coordinator with the move-in and move-out process of the community.
- Verified all Certificate of Insurance for every scheduled move listed on the calendar prior to the move-in/out date.
- Assisted the front desk on weekends by covering lunch breaks and rover position duties.
- Processed all monetary transactions for the homeowner's association and holiday fund.
- Corresponded with management, homeowners, vendors, and other associates via email regarding requests and complaints.
- Assisted Building Engineer and Maintenance with plumbing back-ups, water shut-off requests, and follow-ups.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Front Desk/Manager Assistant
Action Property Management
11.2011 - 07.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Executed all Front Desk operations, including personalized services for homeowners and tenants.
- Assisted the General Manager with data entry, meeting preparation, and management reports.
- Reviewed and followed up on DARs from the previous shift.
- Monitored security cameras and building access.
- Conducted daily property walks and monitored visitor's parking.
- Programmed and managed all resident fobs and parking cards.
- Trained all on-call associates on front desk procedures and daily operations.
- Managed move inspections and followed up with responsible partie(s) regarding any damages.
- Maintained a high level of service and hospitality, contributing to our corporate recognition for the community.
- Planned monthly parties for children within the community and year-end holiday parties for adults.
Delighted To Assist Operator/CT I & II Trainer
Renaissance Hollywood Hotel
08.2004 - 10.2011
- Operated and maintained switchboard for all incoming calls including hotel guests.
- Managed daily data entry for all department reports.
- Completed a daily checklist of duties.
- Organized DTA and Front Desk department meetings.
- Ensured a five-star, high level guest satisfaction by following up on every guest request and complaint.
- Monitored and authorization guest credit card funds and daily approval of billing.
- Trained all new hires for the department processes and procedures.
- Conducted daily game plan meeting before every shift with teammates within the department.
- Managed all radio equipment and usage.
- Coordinated department safety practices and quizzes.
Education
Associate of Arts - Arts And Humanities
Los Angeles Southwest College
Los Angeles, CA06.2014
Associate of Arts - Business Administration And Management
Los Angeles Southwest College
Los Angeles, CA06.2014
Skills
- Advance Customer Service
- Team Building Strategies
- Budget Management
- Certified Training Development
- Negotiation
- Excellent Verbal and written communication
- Multitasking
- Project Management
- Problem-solving aptitude
- Conflict Resolution
- Adaptability
- Proficient in Microsoft Suite
Timeline
Manager Assistant
Action Property Management
01.2018 - Current
Leasing Consultant/ Event Coordinator
Action Property Management
07.2014 - 01.2018
Front Desk/Manager Assistant
Action Property Management
11.2011 - 07.2014
Delighted To Assist Operator/CT I & II Trainer
Renaissance Hollywood Hotel
08.2004 - 10.2011
Associate of Arts - Arts And Humanities
Los Angeles Southwest College
Associate of Arts - Business Administration And Management
Los Angeles Southwest College
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