Shanan Sanford
Moreno Valley,CA
Summary
Proactive managing style with demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
Work History
Manager Assistant
Action Property Management
Los Angeles, CA
01.2018 - Current
- Assisted General Manager with 2018-2020 Pool Reconstruction Project.
- Recorded meeting minutes regarding multiple projects: EV Charging Stations, Plumbing, Windows, Aesthetics.
- Assisted General Manager and BODs with SB800 process during the investigation stages.
- Assisted General Manager with daily operational task.
- Performed weekly property inspection walks and noted damages and violations.
- Processed and prepared all architectural applications and submitted data to the off-site third party architect.
- Assisted residents with required residential forms and updated the data to all computer systems.
- Followed up with resident and vendor concerns in person, by phone and email regarding questions pertaining to the Rules and Regulations of the community.
- Noted Regular and Executive meeting minutes and updated the data to Owner's and Board of Director's portal.
- Submitted and processed all invoices for payment.
Leasing Consultant/ Event Coordinator
Action Property Management
07.2014 - 01.2018
- Planned and coordinated all residential monthly parties, events, and book clubs.
- Managed and maintained an annual budget of $12,000 for parties and events.
- Gained sponsorship and funding from local neighboring businesses.
- Picked up all party supplies and catered food from various locations in different neighboring cities.
- Managed and performed all front desk duties while coordinating and arranging event planning tasks.
- Assisted the Move Coordinator with the move-in and move-out process of the community.
- Verified all Certificate of Insurance for every scheduled move listed on the calendar prior to the move-in/out date.
- Assisted the front desk on weekends by covering lunch breaks and rover position duties.
- Processed all monetary transactions for the homeowner's association and holiday fund.
- Corresponded with management, homeowners, vendors, and other associates via email regarding requests and complaints.
- Assisted Building Engineer and Maintenance with plumbing back-ups, water shut-off requests, and follow-ups.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Front Desk/Manager Assistant
Action Property Management
Los Angeles, CA
11.2011 - 07.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Executed all Front Desk operations, including personalized services for homeowners and tenants.
- Assisted the General Manager with data entry, meeting preparation, and management reports.
- Reviewed and followed up on DARs from the previous shift.
- Monitored security cameras and building access.
- Conducted daily property walks and monitored visitor's parking.
- Programmed and managed all resident fobs and parking cards.
- Trained all on-call associates on front desk procedures and daily operations.
- Managed move inspections and followed up with responsible partie(s) regarding any damages.
- Maintained a high level of service and hospitality, contributing to our corporate recognition for the community.
- Planned monthly parties for children within the community and year-end holiday parties for adults.
Delighted To Assist Operator/CT I & II Trainer
Renaissance Hollywood Hotel
08.2004 - 10.2011
- Operated and maintained switchboard for all incoming calls including hotel guests.
- Managed daily data entry for all department reports.
- Completed a daily checklist of duties.
- Organized DTA and Front Desk department meetings.
- Ensured a five-star, high level guest satisfaction by following up on every guest request and complaint.
- Monitored and authorization guest credit card funds and daily approval of billing.
- Trained all new hires for the department processes and procedures.
- Conducted daily game plan meeting before every shift with teammates within the department.
- Managed all radio equipment and usage.
- Coordinated department safety practices and quizzes.
Education
Associate of Arts - Arts And Humanities
Los Angeles Southwest College
Los Angeles, CA06.2014
Associate of Arts - Business Administration And Management
Los Angeles Southwest College
Los Angeles, CA06.2014
Skills
- Advance Customer Service
- Team Building Strategies
- Budget Management
- Certified Training Development
- Negotiation
- Excellent Verbal and written communication
- Multitasking
- Project Management
- Problem-solving aptitude
- Conflict Resolution
- Adaptability
- Proficient in Microsoft Suite
Timeline
Manager Assistant
Action Property Management
01.2018 - Current
Leasing Consultant/ Event Coordinator
Action Property Management
07.2014 - 01.2018
Front Desk/Manager Assistant
Action Property Management
11.2011 - 07.2014
Delighted To Assist Operator/CT I & II Trainer
Renaissance Hollywood Hotel
08.2004 - 10.2011
Associate of Arts - Arts And Humanities
Los Angeles Southwest College
Associate of Arts - Business Administration And Management
Los Angeles Southwest College