Shanatea Brown

• Assist in managing daily kitchen operations while ensuring compliance with food safety, sanitation, and health regulations.

• Prepare made-to-order food and beverage items according to recipes, quality standards, and customer specifications.

• Maintain proper food handling, storage, and preparation procedures to ensure product quality and safety.

• Conduct weekly inventory counts, monitor stock levels, and generate cost-of-sales reports.

• Assist with labor scheduling and workforce planning to support operational efficiency and budget goals.

• Train and support team members while fostering a positive, team-oriented work environment.

• Communicate procedures, promotions, and product updates to employees and customers.

• Maintain clean and sanitized food preparation areas, equipment, and workstations.

• Operate kitchen equipment safely and ensure adherence to company safety policies.

• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Motivated staff to perform at peak efficiency and quality.

• Prepared sandwiches, chicken products, salads, and side items according to standardized recipes and food quality standards.

• Monitored cooking times, food temperatures, and portion sizes to ensure consistency and compliance with food safety requirements.

• Assisted in training and onboarding new employees on food preparation procedures, customer service standards, and workplace safety practices.

• Maintained clean and sanitary food preparation areas, equipment, utensils, and dish-washing stations.

• Received deliveries, rotated inventory using first-in-first-out procedures, and restocked kitchen workstations.

• Served as a resource for shift leaders and team members, assisting with operational needs and workflow management.

• Demonstrated strong multitasking skills in a high-volume, fast-paced food service environment.

• Maintained excellent customer service standards while supporting team productivity and operational goals.

• Developed and delivered engaging training programs for team members to enhance operational efficiency.
• Facilitated onboarding sessions to acclimate new hires to company culture and service standards.
• Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
• Developed job-specific competencies and performance standards.

• Monitored real-time tracking systems to ensure timely deliveries and enhance customer satisfaction.
• Coordinated daily delivery operations by assigning routes, optimizing delivery schedules, and communicating precise logistics instructions to drivers.
• Ensured on-time delivery and efficient fleet utilization while maintaining customer satisfaction through clear communication and problem-solving.
• Acted as the primary liaison between customers, drivers, and warehouse staff to ensure seamless order fulfillment and issue resolution.
• Monitored performance metrics and collaborated with team members to improve route efficiency and reduce delivery delays.
• Resolved complex logistical issues by collaborating with cross-functional teams and stakeholders.
• Directed dispatching, routing, and tracking of 10 fleet vehicles.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.

• Supervised a team of officers, assigning coverage areas and ensuring operational readiness across multiple sites.
• Maintained real-time communication with upper management and team members to coordinate coverage shifts and respond to incidents.
• Ensured secure and smooth day-to-day operations, integrating security logistics and incident response coordination.
• provide customer service to clients, visitors, and/or staff by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents, access concerns, and/or critical situations in a calm, problem-solving manner, documenting relevant details and communicating with site contacts as needed.
• Conduct regular and random patrols throughout the location, including warehouse areas, loading docks, parking areas, and perimeter points, helping to deter unauthorized activity and/or unusual conditions.
• Monitor entry and exit activity for employees, visitors, deliveries, and/or contractors in accordance with site procedures, helping to support orderly operations at the location.
• Report maintenance issues, hazards, suspicious activity, and/or policy violations to the appropriate personnel while following Allied Universal and site-specific reporting practices.

• Food Preparation & Cooking: Cook hot foods (like rotisserie chickens and fried items), slice meats and cheeses to customer specifications, and package ready-to-eat products.
• Customer Service: Assist shoppers at the counter, fulfill special orders, and maintain a friendly, professional demeanor.
• Sanitation & Safety: Follow strict food safety guidelines, clean kitchen equipment, sanitize work surfaces, and dispose of waste properly.
• Merchandising & Stocking: Rotate products for freshness, stock deli displays, and move incoming merchandise to the salesfloor.
• Documentation: Complete required logs, audits, and daily paperwork regarding temperatures and food quality.
• Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
• Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.

• Food Preparation: Weigh, measure, mix, and cook ingredients according to specific brand standards.
• Station Management: Set up and stock kitchen stations according to expected restaurant volume.
• Sanitation: Maintain a clean, organized, and sanitary workstation, including proper dish and equipment cleaning.
• Teamwork & Communication: Assist service staff in fulfilling guest requests and effectively communicate with the Chef or Sous Chef.
• Inventory: Monitor stock levels and rotate products to ensure freshness
• Grew customer satisfaction through attentive guest interactions and personalized service.
• Managed reservation system to optimize seating efficiency and minimize wait times.
• Trained new hosts on company policies, procedures, and customer service excellence.