Shanavia Stephens
Commercial Business Senior Supervisor
Fishers,Indiana
Summary
Results-driven and dynamic Customer Service professional with 15+ years of experience in providing exceptional customer support and timely resolutions to customer inquiries. Proven track record of exceeding customer satisfaction targets through effective communication and problem-solving skills. Proficient in managing stock inventory, maintaining accurate records, and coordinating multiple phone lines. Adept at providing staff training, collaborating with team members, and developing strong business relationships
Overview
14
14
years of professional experience
Work History
Crew Lead
S & J's Cleaning Services
2010.01 - Current
- Enhanced crew productivity through regular feedback, training, and performance evaluations.
- Established a positive work environment by promoting team collaboration and open communication.
- Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
- Identified areas for improvement within the team, leading to increased efficiency and effectiveness.
- Assisted upper management with strategic planning initiatives for long-term success of the company.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Server
Buffalo Wild Wings
2015.12 - 2018.03
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
General Studies -
Ivy Tech Community College
Skills
- Client Relations
- Employee development
- Training and mentoring
- Customer service
- Effective communication
- Team management
- Multitasking and Organization
- Teamwork and Collaboration
Timeline
Server
Buffalo Wild Wings
2015.12 - 2018.03
Crew Lead
S & J's Cleaning Services
2010.01 - Current
General Studies -
Ivy Tech Community College
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