SHANAY JONES
Statlinx
Hopewell,United States
12
years of professional experience
Customer-focused professional skilled in conflict resolution, communication, and problem-solving. Delivers exceptional service that enhances customer satisfaction and loyalty. Collaborates effectively within teams and adapts to evolving needs, consistently driving results through efficient and empathetic support.
Work History
EVS Team Lead
5 Months- Implemented quality control measures to enhance patient satisfaction and facility hygiene.
- Supervised daily operations to ensure compliance with cleanliness and safety standards.
- Trained staff on proper cleaning techniques and equipment usage for optimal efficiency.
- Coordinated scheduling of cleaning staff to maintain adequate coverage across all departments.
Customer Service Representative
3 Years 1 Month- Delivered excellent customer service through attentive listening and empathetic communication, facilitating efficient problem-solving during scheduling.
- Managed high-stress situations, maintaining professionalism while effectively resolving disputes and conflicts, enhancing customer satisfaction.
- Addressed inquiries related to appointments, rescheduling requests, and general service information, ensuring clarity and positive customer experiences.
Customer Service Representative
1 Year 7 Months- Managed high-stress situations, maintaining professionalism while resolving disputes to ensure customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled escalated calls, achieving satisfactory resolutions that benefited both customers and the company.
- Responded to customer inquiries about products and services, providing accurate information to enhance customer experience.
Administrative Assistant
1 Year 6 Months- Coordinated patient appointments, insurance verifications, and pre-authorizations while ensuring compliance with HIPAA regulations and utilizing various software applications.
- Supported hospital operations by applying strong customer service skills and system knowledge to enhance overall patient experience.
- Managed patient appointments, insurance verifications, and pre-authorizations while adhering to HIPAA regulations and utilizing various software applications.
- Facilitated patient care operations by providing essential administrative support to healthcare professionals, contributing to improved service delivery.
Clerical Worker
1 Year 10 Months- Managed extensive clerical duties, ensuring accurate record-keeping and efficient document organization.
- Processed high-volume data entry with exceptional accuracy.
- Streamlined filing system, reducing retrieval time by half.
- Implemented new categorization method, boosting overall productivity and reducing errors.
- Coordinated with multiple departments to enhance information flow.
- Coordinated seamlessly with multiple departments, facilitating smooth information flow.
- Implemented digital solutions to transition from paper-based processes.
- Developed user-friendly templates to streamline task completion.
Front Desk Clerk
2 Years 7 Months- Elevated guest experiences through personalized itineraries and amenity tours, fostering loyalty and driving revenue through strategic upselling.
- Executed financial transactions with precision, ensuring accurate billing and efficient payment processing.
- Coordinated with staff to streamline check-in processes and promptly address guest needs, enhancing overall satisfaction.
- Developed tailored guest experiences that promoted local tourism and entertainment, enhancing hotel's reputation for personalized service.
Education
HIGH SCHOOL DIPLOMA
Skills
Healthcare operations
Regulatory compliance
Patient Intake
Insurance Knowledge
Medical Terminology
Data Management
Operational Efficiency
Software Proficiency
Team Leadership
Time Management
Conflict Resolution
Customer Engagement
Attention to Detail
Timeline
EVS Team Lead
TriCities Hospital
04.2026 - CurrentRead More
Customer Service Representative
Statlinx
08.2023 - CurrentRead More
Customer Service Representative
Everse
01.2022 - 08.2023Read More
Administrative Assistant
TLC Home Health Inc.
06.2020 - 12.2021Read More
Clerical Worker
Lingo Staffing
08.2017 - 06.2019Read More
Front Desk Clerk
Best Western Hotel
01.2015 - 08.2017Read More
Fairfax High School
HIGH SCHOOL DIPLOMA
Read More