Tearah Troupe
Dekalb,IL
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EVS Team Lead
Northwestern Medicine
06.2023 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Material Handler
McKesson
06.2021 - 07.2022
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained clean, orderly work environment free of hazards.
Assistant Manager
Finish Line
03.2020 - 09.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Shift Leader
Dairy Queen
06.2016 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Science - Psychology
Northern Illinois University
Dekalb, IL12.2024
Minor - Sociology
Northern Illinois University
Dekalb, IL12.2024
Skills
- Critical Thinking
- Staff Training
- Documentation and Recordkeeping
- Customer Satisfaction
- Verbal and Written Communication
- Collect Data
Certification
- First Aid/CPR Certified
Timeline
EVS Team Lead
Northwestern Medicine
06.2023 - Current
Material Handler
McKesson
06.2021 - 07.2022
Assistant Manager
Finish Line
03.2020 - 09.2021
Shift Leader
Dairy Queen
06.2016 - 03.2020
Bachelor of Science - Psychology
Northern Illinois University
Minor - Sociology
Northern Illinois University
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