Shakenya Williams
Duluth,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
EVS Team Lead
Prisma Health Richland
Columbia, South Carolina
09.2023 - 03.2024
- Monitored daily operations of the EVS department to ensure quality standards were met.
- Assisted in recruiting, hiring, and onboarding new EVS team members.
- Maintained accurate records of personnel performance evaluations and provided feedback when necessary.
- Created work schedules for the EVS team that maximized efficiency and productivity levels.
- Resolved customer complaints regarding housekeeping services in a timely manner.
- Prepared reports on areas needing improvement or corrective action based on customer feedback.
- Planned special events requiring additional housekeeping services such as conferences or meetings.
Director of DSP Residential Services
Community Access Unlimited
Elizabeth, New Jersey
09.2016 - 04.2022
- Recruited, trained, supervised, evaluated and mentored staff members.
- Delivered exceptional customer service through direct communication with clients and team members.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Organized and maintained filing systems both electronically and manually.
- Performed data entry duties to update client information in databases.
- Maintained accurate records of financial transactions using accounting software programs.
- Ensured compliance with applicable laws, regulations and policies of the organization.
- Processed employee payrolls according to established guidelines.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Followed care plan and directions to administer medications.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Education
High School Diploma -
Kenmare High
Jersey City, NJ06-2004
Skills
- Scheduling abilities
- Production Support
- Emergency Response
- Hazardous Material Handling
- Project Management
- Call Monitoring
- Active Listening
- Positive and professional
- Office equipment proficiency
- Problem-solving abilities
- De-Escalation Techniques
- Critical Thinking
- Customer Education
- Microsoft Outlook
- Multi-Task Management
- Documentation
- Decision-Making
- Account updating
- Data Entry
- Paperwork Processing
Timeline
EVS Team Lead
Prisma Health Richland
09.2023 - 03.2024
Director of DSP Residential Services
Community Access Unlimited
09.2016 - 04.2022
High School Diploma -
Kenmare High
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